Customers Service: contact center – web team

Looking for an environment where my academic and professional skills are shared and enriched. Seeking an atmosphere to improve my credentials in pursuit of quality and excellence, of course with hard work and dedication.

Professional experience
June2004 – Present Fal Detecon (alfa) Furn Al Chebbak , Lebanon
Customers Service: contact center – web team

• Manage and follow up customers problems and claims
• Send and receive mails related to customers problems and claims
• Set up internet programs related to the mobiles ( GPRS,WAP AND MMS )
• Make trainings for internal and external customer service representatives
• Actively participate in the implementation of customer service projects
• Document suggestions for applications changes and additions to policies and procedures
• Maintain a high level of professionalism at all times
• Perform other duties as assigned
• make effective telephone assessments : listening, problem solving and coaching skills

Mar2004 – May2004 Stephan Foods Furn Al Chebbak , Lebanon
Distributor Accountant

• Follow up of payments
• Reconciliation of bank accounts
• Auditing for all banking transactions
• Closing of invoices and receipts
• Inventory controlling
• Prepare the VAT files needed for MOF
• Organize suppliers accounts ( invoices data entry, payment data entry and reconciliation of supplier accounts )

Apr2002 – Aprþ2003 Lebanese Military Services Hazmieh , Lebanon
Accountant Assistant

• Served a one year in the organization of military habitation
• Bookkeeping
• Financial reporting
• Responding to various queries

Jan2001 – Apr2002 Computek & CO Gemayze , Lebanon
Accountant

• Follow up of payments
• Inventory Controlling
• Bookkeeping
• Reconciliation of bank accounts
• Auditing for all banking transactions
• Responding to various queries
• Organize suppliers accounts ( invoices data entry, payments data entry and reconciliation of suppliers accounts )
• Organize customers accounts ( invoices data entry, receipts data entry and reconciliation of customers accounts )

Feb2000 – Jul2000 Computer & Comm. Tech. Ain Remaneh , Lebanon
Sales Representative

• Meeting sales figures
• After sales customer services

1998 – 2002 Université Saint Esprit de Kaslik Kaslik , Lebanon
Bachelor in Business Administration
• Emphasis in Finance

1997 – 1998 Lycee Ras Baalbeck Ras Baalbeck , Lebanon
Lebanese Baccalaureate
• Elementary Mathematics

• Computer hardware knowledge
• Computer training and experience: ( MS Office, Internet Usage, Dolfin,Foxpro, SPSS )
• Completion of the interim training program at the SGBL Bank. ( Credit department )
• Mobile internet knowledge ( using and setting )
• Telephone skills
• Presentation skills
• Credit and Collection skills
• Leadership, Management courses
• English skills ( TOEFL level and speaking courses )
• Accountancy skills ( general accounting , analytical accounting )
• Stress and Time Management