Operation Management

My objective is to continue in the career of Guest Relation Management and obtain a position with an organization that emphasizes excellent customer service.

Marriott: Gaithersburg, MD
Guest Relation Manager 2007

-Responsible for “meet and greet”
-Ensured the smooth running of the Lobby and oversaw Concierge and Porters, while providing an exceptional level of customer service at all times.
-Well presented and really enjoyed and felt passionate about serving Marriott’s guests.
-Strong leadership skills and performed with strong exemplary management style.
-Personable and was delighted to serve the guests and help with any queries they had.
-On hand to deal with guest room problems and was interested in the guests well being while at the Marriott.
-Managed a staff of four employees. I was responsible for training, developing, motivating, evaluating, scheduling, and promoting.

Target: Germantown, MD 2006
Team Manager

-Make work assignments, set or negotiate deadlines and completion dates.
-Counsel employees on behavior and initiate disciplinary actions if required.
-Communicate assignments, and deadlines to the team and individuals
-Coach, facilitate, solve work problems and participate in the work of the team.
-Explain team goals and objectives to assigned team members and assist them with goals achievement.
-Intervene when necessary to aid the group in resolving issues
-Supervise a team of fifteen cashiers and Guest Service workers.
-Monitor service levels at the checkout lanes and the service desk.
-Promote Target’s promotions and credit cards offers to our guests.
-Actively involved in the interview and hiring process, and responsible for evaluating the performance of team members.
-Participate in weekly conference calls to keep higher management such as district managers up to date regarding performance, sales numbers and last but not least discuss future business plans

Bachelors of Science in Business Management/ Management Information Systems.
Southern Illinois University at Carbondale, Illinois. 2006

Technical Skills:
Computer/Utilities: Microsoft Word, Excel, Access, Power Point, Microsoft communicator and other general data entry computer programs.

Language Skills:
Bilingual, fluent in English and Arabic.