Biomedical Engineer

To obtain challenging position & be a part of a reputable organization.I would like to be in an international B2B or B2C Service Engineering, Sales, Marketing, Marketing support or Customer care support position.

In 2002 after graduation I began with Kara Vazin Co. (K.V.C) as service engineer & after 3 month until now as customer care & technical marketing manager. KVC with 25 employees is an active medical equipment distributor in Iran for over 18 years. KVC is an exclusive distributor of some well known Healthcare & Medical Equipment companies.
My responsibility is general service for all instruments, installation & operator (application) trainings over whole Iran as well as customer presentations.
I also work specially on Respiratory Technology (RT) & Neurocare & had develop the market for Cardio Pulmonary Exercise Test (CPET), Sleep disorder diagnosis (Poly Somno Graph) & its therapy, RT in Home such as home ventilators, PAPs & Oxygen concentrators, Intra Operative Monitors (IOM) & Trans Cranial Doppler.
My position as Customer Care & Technical Marketing Manger cares on customers satisfaction by product installation, application trainings, troubleshooting & maintenances, preventive maintenances, developing & managing customer service programs in the customer care section, after sales service marketing and also planning for new product launching, pricing consulting & facing the customer needs with product features to find out the suitable product which yields to consulting the customers with new products and offer new product configurations and supporting the management team with employee trainings & exploring new products that complete the existing product range.
I’m also connected closely with sales team while continues product trainings, providing comparison sheets for different product, taking part in fairs & congresses, also co-operate with them to find out a suitable device configurations to win tenders and fulfill customer needs. I also collect the international experience to facing competitors during international exhibitions such as Medica and Arab Health as well as company international sales meetings, which help me to plan marketing strategies & compare correctly products & inform the customers with right company/ product information.

1985-1988 Grade School in Tehran
1988-1990 Grade School in Kaarst1, Düsseldorf, Germany
1990-1991 High School in Albert Einstein Gymnasium, Kaarst1
1991-1998 Rest High School in Tehran
1998-2002 Islamic Azad University Campus of Science & Research
Biomedical Engineering
Residence: Khatam Hospital Biomedical Department for 3 month
Final Project: ECG Holter monitoring Design & Development
Graduation: 10th. Feb. 2002
Final Score: 75 from 100

13-17thSep. 2004 Sensormedics Vmax Spectra Series Service Training
15-19th Nov. 2004 GSI all products Service Training
2nd.-3rd Dec. 2004 Weinmann Emergency Ventilators, Pressure reducers, Suction
Units & Safety devices for use of high pressure Oxygen
Service Training
22nd.-23rd.Nov. 2004GSI Sales Meeting
29-30th. Nov. 2004 Jaeger Products Pulmonary Function Test Applications

The opportunity to join your team is an excellent match for my 5 years experience in various technical & service positions. I am very interested in gaining an opportunity to use the skills I have developed, in your industry in B2B and/or B2C sections as a Service support, Customer care or Service Engineer member. My career specializes in providing maintenance, technical promoting, and technical consulting and training services, I am particularly interested in the area of Medical, IT &/or Electrical Equipments. However, I would be willing to gain experience in any area you feel is suited to my skills and experience.

I’m self motivated, having quick learning & implantation approach. I have good understanding of International standards for service developing & customer relations with an acceptable attitude to challenging assignments. My excellent teamwork skills were developed both at university where assignments were completed in teams as well in my career as a member of Kara Vazin Co. (KVC), where I lead a team of six technical staffs. My responsibility is general service for all instruments, installation & operator (application) trainings over whole of Iran, therefore I participated different technical & sales trainings.