SW Licensing Coordinator , Help-Desk Adinistrator , Subscriptions & Online Accounts Focal Point

Seeking Competitive Job Opportunity in the field of MIS , BD , Business Process , Help-Desk or Customer Experience - Scale my Communication Skills & Interactivity & Gaining New Experiences - Join Continuous Exposure to the new Advanced Technology

Professional Experience

Egyptian Petrochemical Holding Company (ECHEM), Cairo
SW & Subscription Administrator (2003-Current)

•SW Administration & Agreements through Purchasing , Licensing , Assurance , Installation & Upgrading ( Microsoft EG , Oracle EG , Primavera EG Project Planning )
•System Analysis & Development
•Full Administration for Technical Support Help-Desk Center ( MS Outlook Web Based )
•Analyzing User’s Complains & Needs targeting excellent satisfaction levels
•Preparing Evaluation reports for User’s Performance for Training and Services Wise Decision Making
•Preparing & Analyzing Employee Satisfaction reports through Personal Meetings & Distributed Voting Sheets
•Providing In House Training for Company Users
•Preparing Training Manuals & Demos
•Complete Procurement and Tendering Management (Study, Selection, Evaluation and Follow up on Delivery)
•Internet Navigator
•Maintenance & trouble Shooting
•Handling Animated Presentations ( Advanced MS PowerPoint )
•Handling Equated Excel Sheets
•Preparing Technical Libraries & Training Labs
•Preparing User’s manuals And Guides
•Contacting Petrochemicals Agencies Worldwide for Petrochemicals Conferences Establishment ( Chemical News Intelligence , ICIS Pricing , Hydrocarbon Processing …etc )
•E-Purchase for International Petrochemicals Periodicals , Encyclopedias , Online Registrations and Subscriptions
•Extracting database Reports from Oracle Database Applications
•Administrating Time Card Oracle Based Project ( 9i Database ) ( Forms & Reports 10g)
•Preparing & Joining Company Seminars & Exhibitions (Sponsoring ,Reservations & Booth Design )

Participated Projects:
•Pilot Project for the SharePoint Portal 2007
•Network Re-wiring Project
•Technical Library Implementation
•Training plan for 2006-2007 , Managing & Coordinating all the plan

Participated Exhibitions:
•Information Technology Petroleum Conference & Exhibition ( ITP ) - Sep 2006
•Egyptian Korean Exhibition – Nov 2005
•Inter-Gas Exhibition – March 2005

Siemens LTD Co. , Cairo
Trainee (2003)

•Training in Marketing Department
•Training in I & S Department
•Training in Business Planning Department

EDUCATION

• BSC in Management Information Systems ( Sadat Academy For Management Sciences )
Location: Maadi
Major: Computer Sciences
Overall Evaluation: Very Good (2001 Graduate)
Academic Tracks :
• Web Design
• System Analysis & Design
• Operating Systems
• Networks
• Marketing
• Operation Researches
• Human Behavior
• Management
• Accounting
• Primary , Preparatory & Secondary Education Accomplished at
( Orouba Language School ) ( Maadi Branch )

Certifications

• Business Report Writing - Certificate Of Attendance ( AUC ) 2006
• Introduction to SQL Plus - Certificate of Attendance ( IT-Egypt ) 2006
• MCSE - Certificate of Attendance ( New Horizons ) 2003/2004
• Web design Tools – Certificate Of Attendance ( Strategy Center ) 2001

Languages

• Arabic ( Mother Tongue )
• English (Fluent in Spoken , Listening & Writing )
• French ( Basics )



Computer Skills

• Excellent Internet navigator
• MS Office ( PowerPoint , Word , Excel )
• MS Visio ( Basic Standards )
• MS Project ( Basic Standards )
• Extracting Reports from Oracle Based Applications
• V.Good Knowledge about sites Administration
• System Developing and Communicating
• WINDOWS 2000 , XP , NT SERVER 2003
• Excellent Microsoft Outlook Knowledge
• Excellent Search developer
• Business Analysis & Designs
• E- Purchase administration
Continued


Personal Skills

• Presentation Skills
• Communication Skills
• Decision Making Skills
• Customer and Users Oriented
• Analytical Skills
• Hard Worker with ability to work under pressure and on shift basis