Call Centre Consultant
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Education: 4
Experience: 2 years
Relocation: Yes - Internationally
Career Objective
To make use of my creativity, dedication to duty, good human relation approach, strength of character and vast experience to achieve results with little or no supervision.
Professional Experience
Nigerian Institute of Management (NIM) Chartered - 2005
CELTEL Call Centre Consultant Development Course - 2006
Gaining Confidence Online Course - 2007
Customer Service Specialist Online Course - 2007
CCNA ( Inview)
Eductation
1997 ¡V 2004 University of Uyo Uyo, Akwa Ibom.
B.Sc, Computer Science ( Second Class Lower Division)
Additional Information
EXPERIENCE
2006 ¡V Till date CELTEL, Nigeria Uyo, Akwa Ibom.
Customer Care, Call Centre Consultant
ƒÞ Resolve Subscriber¡¦s query
ƒÞ Managing Angry and Irate Subscriber¡¦s
ƒÞ Rendering Quality, Satisfactory and Good Customer Care Service
2005 - 2006 Grand Cereals &OIL Mills Ltd. Jos, Plataeu.
National Youth Service Corp
ƒÞ Managed and Maintained Microsoft Windows Server 2003 Environment.
ƒÞ Planned, Implemented and Maintained Microsoft Windows Server 2003 Active Directory Infrastructure.
ƒÞ Implemented and Managed Microsoft Exchange Server 2003
ƒÞ Help Desk Support
ƒÞ Network Administrative Support Staff
ƒÞ Among the team that set up Grand Cereals Local Area Network
2001 - 2002 Ektronics Computers Akure, Ondo.
Industrial Trainee
ƒÞ Assembled and Coupled Hardware Components
ƒÞ Computer Laboratory Assistant
ƒÞ Computer Instructor and Operator
Hot Categories
Chemicals
Batteries
