Sys Analyst, ERP Specialist

•Targeting a Promising Career in an Information Systems Analysis and/or Consulting Company where I can gain expertise in providing high standard business solutions.

Jun 2006 – Present
ERP Specialist (Logistic / Financial Applications Technical Support)
Siemens Limited Egypt
55 El-Nakhil St. Mohandesein

Responsibilities
•Internally Administrating/Supporting Key Users In Logistic/Financial Modules (AR, AP, GL, Assets, Projects, PO/PI, SO/SI, HR, Quotations, Stock And Warehouses).
•Administrating The Backbone DBMS (SQL 2000 server)
•Maintaining Special-Purpose Applications (using MS Access2k3) For The Internal Help Of The Business Units Of The Company.
•Technically Supporting CRM Users
•Creating/Modifyiing Layouts/Reports using Crystal Report to Help In Managerial Decisions
•Participation In Pre-Audits for (KPMG & Ernst & Young) Including The Preparation And Follow Up Of Recommendations To Ensure Green Results Within The Internal Audit Are Achieved

Highlights
•Merge of Noka Siemens-Networks (NSN)
Helped in the Carve-out of the Siemens-Comm department from the company as a whole to be merged on later stages with Nokia.
•Implementation of Siemens CRM System.


Oct 2005 – Jun 2006
Help-Desk Support Engineer
Siemens Limited Egypt
55 El-Nakhil St. Mohandesein

Responsibilities
•Providing User Support And Customer Service By Being Present And Visible In The Help-Desk And Available To Users Requiring Technical Assistance.
•Answering The Help-Desk Phones In A Courteous And Friendly Manner Following The Procedures In The Handbook
•Responding To Questions From Callers And Walk-Ins; Remotely Assisting Users With Technology Problems
•Entering Calls In The Maple Track (The Help Desk Tracking Software) and Submitting The Help-Desk Duty Report At The End Of Each Shift.
•Setting Up A Document Resolutions For Future Reference
•Escalating Issues To Management Level As Appropriate


Jul 2003 – Sep 2003
Application Developer (Summer Training)
IBM
Pyramids Heights Office Park, Building C10

Responsibilities
•Developing Minor Modules using V.Basic and MS Access 2k
•Building an Inventory Database for the Company using DB2 (IBM DBMS)

July 2005
Bachelor of Computer Engineering
Misr University for Science & Technology (MUST),GPA ‘2.7’ (V.Good)

•Accounting and Finance Fundamentals, AUC - July 2007 http://www.aucegypt.edu/conted/sce/
•Business Economics Fundamentals, AUC - July 2007 http://www.aucegypt.edu/conted/sce/
•Oracle E-Business Suite – Financials, Dec 2006 http://www.emakacademy.com/oraclecourse13.html
o11i Navigate Oracle Applications
o11i eBusiness Suite Essentials for Implementers
o11i General Ledger Management Fundamentals
•Cisco Certified Network Associate (CCNA), Winter 2006 http://www.newhorizons.com
•Microsoft Certified System Engineer Track, Summer 2003 http://www.newhorizons.com

Highlights of Skills
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Customer Services
•Skilled At Interacting With Customers Of All Socioeconomic Backgrounds
•Proven Ability To Easily Gain Customer's Confidence And Trust
•Committed To Providing Total Quality Work

Personal
•Meticulous Worker; Attentive To Quality And Detail
•Possess Excellent Communication And Inter-Personal Skills
•Hard Worker, Quick Learner, And Ability To Assume Responsibility

Professional
•Ability To Work In A Fast-Paced, Intense Environment Smoothly
•Highly Reliable Self Starter; Can Be Counted On To Complete Assignments
•Able And Willing To Assist Co-Workers, Supervisors, And Clients In A Cooperative Manner
•Used To Having A High Degree Of Interaction With Management And Sales Personnel
•Able To Handle Confidential Information In A Professional Manner
•Working in conjunction with local finance, it and business personnel in providing high level of support.

Computer skills
•Managing Rdbmss (MS SQL 2000, Access 2003)
•Manipulating Numeric Data (MS Excel)
•Creation Of Projects Related Documentation Using Ms Word, Adobe Pdf
•Computer Networks (Help-Desk Exp Managing Domain Of 1000+ Users, MCSE & CCNA Courses)
•Working With On-Daily-Basis-Usage Computer Programs (MS Outlook, Web Browsers)


References
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Ms. Rania Nasr
Corporate Information Officer
Siemens lt. Eg
+20 (10) 1780-068
Rania.Nasr@siemens.com