Network & HelpDesk Coordinator

Seeking a full time job related to my academic background in the Computer Engineering and the Information Technology field & my working experience in a dynamic organization.

Working
Experience
July 2006-
MANTRAC-Egypt
Major
•MANTRAC is the authorized Caterpillar dealer in Egypt.
•MANTRAC is one of Mansour’s Group companies.

Essential duties & responsibilities:
•Network & Help Desk Coordinator.
•Primary responsibility is to maintain the Help Desk operation, user support and customer service. Be present and visible in the Help Desk and available to users requiring technical assistance over 12 branches inside Egypt.
•Follow standard Help Desk operating procedures ; accurately log all Help Desk contacts using call tracking software.
•Diagnoses and resolves end-user network or local printer problems, PC hardware problems.
•Keep in Up-to-date on the latest advancement in information and communication technology and it's implications in the business.
•Have vision of the Information Technology trends and future implementations.


July 2005 – July 2006
TE Data, Cairo, Egypt.

Major
•TE Data is Egypt's largest IP based data communications carrier with a national network and a regional vision.
Essential duties & responsibilities:
•Customer Technical Support Agent.
Working in a qualified Customer Care team on professional basis of education, training and experience with one main mission, Customer Satisfaction, and one main job, caring for all our customers offer all sort of possible support in order to maintain outstanding performance along 24 hours a day, 7 days a week through different simple channels which can be easily accessed by our customers.
•Dealing with customer's complaints tactfully, calmly, and politely.
•Ability to work on 24x7 shift basis and to handle a multi task job.
•Experience on CISCO Routers and Switches & ADSL Routers.


Jan. 2003 - July. 2004
MISR 2000, Cairo, Egypt.

Major
•Providing solutions and selling systems to major accounts.
•3COM silver partner & HP/Symantec software partner.
Essential duties & responsibilities:

•Field Hardware and Network Engineer.
•Site Survey.
•Pre-Sales Network Design
•Installation Services and Services Agreement follow-up.
•Setup and Install Hardware / Software for Multi Vendor environment.

Education
Sep. 1997 - Aug. 2002 University Phase
B.SC. in Computer Science & Management Technology.
Modern Academy for Computer Science & Management Technology.


Projects
•Graduation Project

oComputer Encyclopedia flash Macromedia & 3D Studio Max.
•Graduation Project Grade “Excellent”

•3rd Year Project
oManagement of Human Resources.
Sep. 1984- Jun. 1997 School Phase
Sun Rise (English Private School) Cairo , Egypt.

Courses
August 2007
New Horizons
Implementing and Supporting Microsoft Windows® XP Professional
Managing a Microsoft® Windows® Server 2003 Environment.
Maintaining a Microsoft® Windows® Server 2003 Environment.
Implementing a Microsoft Windows® Server 2003 Network Infrastructure: Network Hosts.
Implementing, Managing, and Maintaining a Microsoft® Windows® Server 2003.
Network Infrastructure: Network Services.
Planning and Maintaining a Microsoft® Windows® Server 2003 Network Infrastructure.

January 2005
NTI
Professional Training Program (Ministry of Communications and
Information Technology/ National Telecommunications Institute
(NTI)
Certificate of Completion of the CISCO Curriculum for CCNA & CCNP

February 2003
IBM World Trade Corporation
Certificate of Attending and Completing the TECHNICAL SUPPORT TRACK.

Professional Sep. 2002~ Now
Memberships Egyptian Syndicate of Scientific Professions.


Computer Skills
Strong Knowledge of Messaging Domains, Housing & IT security.
Strong knowledge of IP Technology & Internet Protocols (HTTP, RTSP, FTP)
Good Knowledge of TCP/IP (Protocols, Routing, Packet Filtering, Proxy, etc.).
Operating Systems: DOS, and MS Windows 9X/NT/2000/XP/Vista.
Applications: MS-Office Tools, Internet Browsing Tools.
Database: MS-Access, Oracle 9i.


Other Skills
Excellent communication and presentation skills, together with excellent social relations.
Self-motivated, high desire and ability to learn.
Reliable and highly organized.
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to work responsibly with or without direct supervision.

Languages Arabic Fluent (read, written, & spoken).
English Excellent (read, written, & spoken).
French Fair (read, written & spoken).