Customer Service /management

To seek a more challenging and dynamic career in a progressive organization where bigger responsibilities and challenges opens doors to improve and apply knowledge for a mutually beneficial result.

BAYT.com – Dubai, Internet City
Online Recruitment Company Services

POSITION: Customer Service coordinator and Sales Executive
August 2007-present

• Dealing with the prospective client through UAE boundaries.
• Learning about their recruitment needs and help them to source the right candidate.
• Handled and resolved customer complaints and queries
• Creating daily calling/production reports on time.
• Performed multi-tasking activities and menial tasks as the need arises

E-Pacific - Philippines
Inbound and Outbound contact center for various campaigns of products and services through Australia and U.S.A. based principals.

POSITION: Compliance Supervisor – Customer Service and Sales
January 2003- February 2007

 Responsible for monitoring, evaluating, analyzing and providing feedback reports to ensure that highest quality of metrics are met
 Randomly conducted pre and post shift meeting with supervisors and their team to discuss ways of improving Quality Metrics and Sales Ratio of each agent
 Conducted QA test and coaching sessions to the agents.
 Validated Sales transaction on a daily basis ensuring that each sales complies to the Principal’s set of Valid Sales Quality Standards
 In-charge of setting Quality Standard for After Sales Support Service (Customer Care) campaigns
 Liaised with Team Supervisors and other Operations Officer to identify strengths, areas of improvement, change in the QA standards.
 Liaised with U.S. based principal for any matter relating to Quality Standard of the campaign
 Prepared summary of daily, weekly and monthly statistics report (Valid Sales Report & QA Metrics Report) of each campaign directed to the Operations Manager.

Bachelor of Science in Computer Engineering
AMA Computer University
Manila, Philippines (Graduated - 2004)

Diploma in Airline and Airport Customer Care Certificate Course at Stonebridge School

Internet Service Protocol

Telephone Sales Agent Training Series (EPAC)

John Clement ‘s English Speaking Enhancement

Basic PC Troubleshooting

Robotics

Date of Birth
18 September 1978
Nationality Filipino
Age 28 years old
Height 175 cm”
Civil Status Single
Religion Christian
Languages Fluent both in written and spoken English and Filipino
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