New life
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Education: 1
Experience: 7 years
Relocation: Yes - Internationally
Career Objective
I wish to present to you as an asset, my commitment,proactive mind and having as the main objective the enrichment of the intellect and the opportunity of personal and professional valorization, and the will of continued learning.
Professional Experience
• 4 years of experience in sales and as a sales room attendant
• 1 year of experience as a switchboard operator and Back Office in the area of insurance
• 3 years of experience in support to clients by telephone from the switchboard
Eductation
• High School (History e Geography), at the Luanda Intermediate Normal Institute of Education, Garcia Neto
• 2nd Year of Medicine (unfinished) at the Lisbon Faculty of Medical Sciences
• Technical Course on Management and Accounts (on-going) at the Institute of Technical Education – INETE
Additional Information
• Computer Software: Microsoft Office, Oracle, Sapix and Siebel applications
• Languages: Portuguese, practical knowledge of English and Spanish at the level of translation, writing and speaking
• Client Attending and Phone Commercial Support Techniques training provided by the AXA Insurance Training Department
• Product Sales and Management techniques, by the Optimus SA Sales School
• Telephone Switchboard Operation Techniques, by the Totta Directo Bank Training Center and later at the BPI Bank
Descriptions of Duties
• Shop Attendant at the Office Centre Group in Alfragide, main duties being client guidance and advising
• Telephone Switchboard Operator and Assistant at the Continent Assistance Center, Worten e Vobis On-line, main duties being administrative support, reception and processing of orders and related processes, stock and deliveries control
• Telephone Switchboard Operator and Assistant for the Santander Group (Totta Bank, Portuguese Mortgage Loan and Santander), main duties being waiting on clients at the counter which comprises almost the whole bank routine including stock exchange applications of quotations as well as promotion of and information on products and services
• Telephone Switchboard Operator and Assistant for the BPI Bank with responsibilities at the Credit card line and BPI Direct; acquired knowledge on documentary credit without effective exercise in the area
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