Mohab CV

To be a part of a dynamic and flexible organization which allows for creativity and self-reliance.

CEPSA Egypt SA B.V.(November 2006 – Present)
Spanish Oil and gas company opened their branch in Egypt specified in the exploration and refinery business .
IT & Communication Specialist acting as Head of Information Systems Department:
Same job description for the It Specialist plus some managerial tasks.
-Configuring the building computers ,printers , phones and every tool related to the communication and technology .
-Installing UTB cables when needed.
-managing the Fixed assets software , database and handheld operation.
-Supporting medium complexity problems with the technology users
-System administrator.
-Leading The intranet project for CEPSA Egypt.
-Monitoring the switches and network performance.
-I built the whole company network from the scratch with the head of information system as it was a new company.
-Managing the active directory and permissions and security for the home folders.
-Managing the Exchange server .
-Managing the phone lines and extensions.
-Supporting the Exploration Team when needed
-Managing the backup for the system and the filing servers
LinkDotNet (July 2004-August 2006):
-Email center and Knowledge base supervisor:
-Managing the Email Center operation.
--Handling all communication with other related departments.
-Maintaining the automated workflows and updating them.
-Updating the knowledge base in coordination with MIS.
-Managing any incoming projects to the Customer Service.
LINKdotNET (June 2000- July2004) Customer Service Representative:
-Customer Service Representative: "Call Center ... Handling Masrawy calls and Metra Calls and LinkDotNet dialup support calls". (Call Center)
-Knowledgebase Email Center "Customer Service”: online support. Replying all LDN Group Emails... " Mazika , MSN Arabia , Masrawy , Yallakora , LINK , link0777 , Web wise , Career & Yallabina"
-Handling All the Chat systems... "Masrawy + Mazika + Yallakora+ MSN Arabia+link0777 chat and forums".
-Administrate the online groups and communities for link0777.com including all the details.
-Project Coordinator for the LINK CLUB Project.

- Bachelor of Computer Science "Modern Academy for Computer Science and Management Technology" In Maadi "(Graduation Project Grade "Excellent")
-Huda Shaarawy Secondary Language School
-Baby Garden Language School

IBM : CIW Certificate Internet Webmaster "Web Designer".
IBM : CIW Certificate Internet Webmaster "Web Developer