IT department managment position (IT Supervisor or IT manger)

Obtaining a challenging position in managerial level in ICT department, with excellent hands-on technical experience in IT service support and service delivery based on ITIL best practices

April 2006 till now SEGAS- Spanish Egyptian Gas Company (UNION FENOSA, ENI and EGAS), DAMIETTA PORT, EGYPT Job responsibilities IT Supervisor, Acting as IT manager „h Responsible for maintaining IT department infrastructure and resources „h Budget preparations, closings forecasts and follow up. „h Providing top management the telecom and systems department monthly management report with supported documents „h Define goals, establishing strategy and developing sub planes to coordinate activities „h Participate in staffing and Company Competency Model for all SEGAS telecom & Systems department staff module. „h Communicating with local and international vendors and service providers to negotiate the best solutions for business needs „h Responsible for telecom & Systems department provided documents and procedures during ISO 9001 certificate project
March 2005 to April 2006 SEGAS- Spanish Egyptian Gas Company, DAMIETTA PORT, EGYPT Job responsibilities Telecom & Systems administrator „h Administer, maintain and troubleshoot SEGAS data network consists 3 sites; CAIRO, DAMIETTA connected via frame relay and SPAIN connected via Satellite connection „h Administer, maintain and troubleshoot 2 sites infrastructure consist of 300 workstations, 29 servers mixed platform, 24 Cisco fiber switches, 8 Cisco routers and 2 firewalls „h Maintaining telecommunication infrastructure consists of SIEMENS PABX (private automatic branch exchange), AVAYA PABX, 3 frame relay data connections, secured VPN connection and internet connection „h Maintaining business data using backup plans on HP tape library 20 TB and HP eva 3000 SAN (Storage area network) „h Providing secured remote connection to Segas network resources through VPN concentrator protect by backend, front end and RSA server external place (Home, Travel, ¡K ETC)

February 2004 to December 2004 CISCO TRAINING CENTER,
August 2002 to January 2004 VIRGITECH, ALEXANDRIA, EGYPT Job responsibilities System administrator „h
March 2001 till July 2002 allied consultants, Cairo, EGYPT

September 1994 to July1999 Alexandria University-Faculty of Engineering, Egypt Bachelor Degree, department of Mechanical engineering October 1999 to November 2000 Accomplished courses for MCSE certificate Accomplished Courses for CCNA2 certificate Accomplished courses for Microsoft MCSA certificate SGS Egypt LTD, Systems & Services Certification ¡§ISO9000:2000¡¨ International Auditor Training Course American Chamber ¡§Supervisor skills¡¨

„h MCP (Microsoft certified professional) „h MCT 2004 program(Microsoft certified trainer) „h MCSE (Microsoft certified system engineer) „h CCNA (CISCO certified network associated) „h MCSA (Microsoft certified system administrator) „h Skill Drill Certification Personal information „h Birth date: 1 September 1975 „h Military service: Done „h Driving license: Valid „h Social status: Married

Personal information „h Birth date: 1 September 1975 „h Military service: Done „h Driving license: Valid „h Social status: Married