Mohamed Mamdouh CV

An Information Technology, Communication and Electronics Engineer position within professional environment providing opportunity for growth and career advancement

IT Infrastructure support and Help-Desk Analyst 2007
MARS Inc., Cairo, Egypt
From 1/8/2007 to 1/11/2007

Contributed in the completion of critical regional infrastructure projects in 2007 over 5 sites around the world for a multinational organization like Clients Operating System Upgrade, Network/Servers support and monitoring and Help-Desk management with excellent problem solving skills.

• Performed full system tape backups and emergency tape recoveries
• Performed hardware and software support and installation
• Maintained data security and ensured the integrity of any information added to the database
• Operated computer help desk assisting users with problems and solutions
• Diagnosed hardware problems with modems, printers, cables, or telephones
• Performed software and mechanical upgrades
• Performed routine maintenance on all types of computer equipment and printers
• Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail server
• Managed LAN/WAN environment, with Cisco switches and routers, Windows 2000 servers, Checkpoint firewall and remote access (VPN and dial-up), as well as hardware development
• Configured and maintained Cisco routers and switches
• Managed Lotus Notes network; monitored server performance, memory and disk space; managed and created database; analyzed, programmed computer applications and systems for users; attended to application issues and server problems; updated user accounts; performed analysis of existing hardware and software; and evaluation of potential network enhancements
• Configured and supported local data access

IT Infrastructure Support 2005
Hahn Meitner institute, Berlin, Germany
From 11/8/2005 to 26/9/2005

One of the most important nuclear power stations for study in Europe. Worked in the IT team for installation of new systems and hardware.

• Basic steps in C++ programming
• Installation of a development system for experiment control software.
• Installation of experiment Control Hardware from National Instruments Inc. and testing the installed hardware.

Sales Trainee 2003
Cummins Diesel FZE, Dubai, UAE
From 8/2003 to 11/2003

Successfully completed a student placement program in Sales Departments that helped me to increase my communication skills.

B.S., Communication and Electronics 2007
Faculty of Engineering, Cairo University, Egypt.
• Graduation Degree: Good
• Graduation Project Subject: Implementation of wireless Digital Full-Duplex Transceiver with degree Excellent
H.S., IGCSE 2001
Dar El Tarbia School, Cairo, Egypt. Graduated with 104% Degree

Qualifications and Certificates
• CCNA Certified - Cisco, 2007. Pass with 98.4%
• C/C++ programming Certified - Microsoft, 2005. Diploma Degree: Excellent
• Matlab Course - Faculty of Engineering, 2003

Networks:
• Connected remote sites to central network system to allow direct transfer of production and sales data.
• Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures.
• Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting.
• Analyzed costs resulting in reduction of $3M in redundant technology-related expenses by being a part of implementation of Voice over IP project in MARS Inc. (Cairo Site)
• Directed electrician to install network cabling to industry standards during renovation project.