technical support eng.
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Education: 4
Experience: 3 years
Relocation: No
Career Objective
support any network problems
Professional Experience
„J Handling inbound and outbound calls for YALLA on-line customers.
„J Troubleshooting the network's problems over the phone. (FR connectivity, ATM & DSL problem).
„J Handling customers' inquiries completely and accurately.
„J Working under oracle application CRM (customer relationship management).
„J Solve customers' complaints and problem.
.................................................
„J Support IVR servers.
„J Troubleshooting and Support Mobinil life problems.
„J Troubleshooting and support Mobizone problems.
„J Troubleshooting and support all servers related to ARPU +.
„J Troubleshooting and support streaming of Mobinil life.
„J Handling inbound and outbound calls for all ARPU + parts outside Egypt
Eductation
„J C++
„J Baskal.
„J Compiler.
„J Cryptograph.
„J Assembly.
„J Multimedia.
„J Network.
„J InfoTech.
„J Database.
„J Preferal for LAN Network.
„J English & French.
Certification
CCNA certified
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