Customer Service

Seeking position in the Area of Customer Service with a progressive organization which will utilize my skills, experience and education.

Organizational ExperienceJUNE 2007 TILL FEB 2009 NATIONAL OILWELL VARCO (NOV)
Senior Customer Service Representative Reporting to the Operations Manager main duties include :Supervising & ensuring the proper execution of tasks performed whilst motivating and managing staff to accomplish results.
• Provided support to the service team, ensuring all service objectives / requirements are exceeded.Responsibilities & duties included answering customer queries, problem solving and providing detailed information whilst maintaining a professional and patient demeanor when responding to customer inquiries.Assisting with contract review in determining the solutions for the contract that would bring persistant revenue to the organization.
Ensuring high customer service through providing handoffs to the support team, proper feedback to Customer and facilitating the validity of alternatives and raising issues to management in order to facilitate and support business unit customer service levels.Build Relationships: Relate well to Associates/customers regardless of their personality or background, maintain / cultivate positive relationships even under difficult or heated circumstances, help associates have fun on the job and develop effective working relationships.Worked with internal customers in the development and the implementation of new systems. Adhere to latest training and support standards and procedures.Assisted in the training of newly appointed customer service representatives and associates.Generated repeat business through successful client follow-up. Escalation and follow-up of cases requiring further action.Diffused difficult customers with tact and ease.Keep record of increasing revenues and reducing costs.Consistently exceeded revenue targets through service skills.Providing status as and when required.Generating request documentation for procedures and service manuals and liaising with service department and customers to ensure correct and timely availability of manuals/procedures.Consult with customers about their service needs &. provide information in response to inquiries about services and to handle and resolve complaints.Maintain a safe and clean work environment, understand and follow company rules and regulations.Perform all other duties as assigned or required.

„X 2000 Bachelor of Science (Major ¡V Chemistry)
„X 2002 Post Graduation in Information Technology.
„X 2004 M.B.A. in Human Resource, SMTC, Dubai.

Skills :
• Proficiency in Windows Operating Systems / MS Office, Oracle & SAP.
• Excellent leadership , communications and interpersonal skills. High caliber multitasking skills. Manage and prioritize multiple tasks in a dynamic environment with a strong orientation.
• Use Sound Judgement : Consider alternative and their consequences , collaborate with associates in making decisions , take responsibility for decisions about issues.
• Proven track record of maintaining strong problem solving abilities and the ability to work well under pressure. Ability to maintain composure regardless of the situation
• Excellent attention to detail.
• Excellent verbal and written communication & customer service skills.
Achievements :
• Assisted the VP for successful completion of a Bid Project proposal and winning the first ever Bid from the client.
• Commended for best customer service in the staff by the Operations Manager and Area Sales Manager.
• Successful achievement of contract which added revenue to the organization.