Michael samir CV

Saturated from working in MOBINIL and looking forward to a higher Benefits.

From : 15/10/2004 till 1/7/2006

MOBINIL:
Job title: Senior customer service representative
Reports to: call center manager

Job duties:
- Responsible for answering customer¡¦s inquiries, responding to complaints and building up customer loyalty to increase customer satisfaction.
- Working on a shift basis.
- Respond to incoming telephone inquiry¡¦s and accurately answer at least 96% of inquires.
- Appropriately forward customer inquires requiring special assistance or escalation.
- Keep up to date with MobiNil products and services offering.
- Report out of pattern inquires as appropriate to next level of management.
- Accurately record all details of customer inquiry for statistical and analytical Purposes.
- Provide an appropriate respect and understand the tools, & materials utilized within other departments.
- Fully understand both individual & company objectives to achieve them effectively & efficiently.
- Positively contribute in up selling of products & Value Added Services to maximize company revenue.

From : 1/7/2006 till now

„XMOBINIL:
Job title: Distribution Sales senior Agent
Reports to: Manager, Distribution Regional Sales ¡VGrate Cairo.
Department: Sales / Distribution

.Purpose of the Job:
Acts as a liaison between Mobinil and its POS to maintain Mobinil image and insure that POS has received correct data of Mobinil products and services.
Job duties:
-Manage a number of POS in certain territory.
-Achieve the distribution department sales target
-Develop the POS in his area to achieve the area target
-Increase the network of the distribution channel through appointing new POS to the sales channel.
-Apply the marketing strategies in penetrating the market.
-Follow up POS through frequent visits each according to his areas and report results to ¡§POS Regional Executive¡¨.
-Insure the availability of products in the market
-Train sales agent of POS on the new products and services launched by Mobinil.
-Solve all POS problems with different parties (distributors, MobiNil, customers,¡K¡K..etc)
-Launch MobiNil services in the POS (such as installation of Bill Payment@POS,¡K¡Ketc).
-Update and maintain POS database.
-Monitor the prices of Mobinil products and report directly to the head office
-Report all market information

„Xƒn1986-1999 "Holly Family" Language School „Xƒn2000-2004 Bachelor of Commerce - Faculty of Commerce & Business Administration
Business Administration department
English section
Helwan University

„Xƒn1986-1999 "Holly Family" Language School „Xƒn2000-2004 Bachelor of Commerce - Faculty of Commerce & Business Administration
Business Administration department
English section
Helwan University

- ADDITIONAL SKILLS
- Microsoft Office High speed computer typing
- Maintaining computers
- Good experience in computer ( Hardware , software)
- Self motivated , ambitious & hard working with good communication skills
- Sales skills & working under pressure.
- Ability to meet deadlines
- Good Experience in Advertising