CV

Key team player with a high potential for learning and getting new skills. Rewarding role where I can apply the many skills that I have acquired throughout my career.

Designation: Admin Assistant for Vice president Central Operations and IT Manager
•Open, sort, and distribute incoming correspondence, including faxes and email.
•File and retrieve corporate documents, records, and reports./ Setting up and maintenance of filing systems as and when required as works progress
•Prepare agendas and Arrange meetings, book and prepare meeting rooms .
•Greet visitors and determine whether they should be given access to specific individual.
•Compile, transcribe, and distribute minutes of meetings.
•Manage and maintain VP schedules.
•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures.
• Prepares and maintains telephone directory and other company information.

Designation: Tele Sales Agent/ Interaction Center
•Handling the products with the clients to qualified leads & opportunities for sales persons.
•Interaction Center is an integrated multimedia contact center solution that routes, manages, records, and reports on customer interactions across a variety of communication channels - including Web, e-mail, and advanced telephony systems to help your business manage high volumes of customer transactions, gain business value from all relevant customer information, and deliver consistent and integrated customer service.
•Selling Oracle standard training courses to Oracle customers.
•Selling customized training programs for specific requirements such as Nationalization Programs in the Gulf region.
•Selling other types of training courses such as Computer Based Training
•CBT and On Line Learning (Oracle On-Line Library).
•Telesales Activities: In-Bound and Out-Bound calls. And follow up.
•Handling the purchase with the customer, and entering their data on the system.
•Office correspondances. (Letters/ faxes/ emails/ memos/ presentations).
•Professional and efficient call attendance.
•Follow-up on pending issues / actions and feedback to the manager.

Designation: Customer Service
•Provide orderly maintenance of front-end equipment and supplies.
•Help solve problems that affect the service, efficiency, and productivity of the front end.

• Bachelor in Computer Science from AUST – Dubai, UAE – 2003

•"Certified Administration and Office Manager Professional "(MPC).
•“Customer Service Excellence”.
•“ORACLE Developer2000” & “ORACLE Financial Analyzer” & “SQL\PL SQL” & “ORACLE 9i” & “Discoverer”
•“ Microsoft Photo Draw V.7.
•“XML”