Customer Service Rep.

purchasing, logistics, materials, procurement, customer service, import & export as well as accounting in order to develop my professional, creative and personal skills. Job is preferred to be in a reputable multinational entity.

 Checking daily correspondences (emails & faxes) from the foreign suppliers.
 Writing sales offers both technical and financial.
 Following up suppliers as well as customers’ complaints and claims (in case existed).
 Filling.
 Writing general correspondences (inquiries, availability, accounting dept. letters).
 Local orders preparation and entry in the Great Plains eEnterprise program.
 Printing Crystal Report from the Great Plains eEnterprise program which includes the items should be ordered from the suppliers.
 Preparing & booking the purchase orders to the supplier.
 Entry of purchase order on the Great Plains eEnterprise program.
 Fulfilling the promised delivery time for the ordered goods.
 Follow up with our forwarder the pick up & the shipping of our orders from our suppliers to our end.
 Follow up the customer’s open orders till the customers receive their ordered goods.
 Direct orders entry on the Access data base program.
 Checking the order confirmations received from the suppliers.
 Following up with the suppliers the shipping status of the customers’ orders.
 Sending the shipping details & documents once received from the supplier to the customer.
 Follow up the payment with the customer according to the agreed payment terms.
 Calculating the commission value related to each order & follow up with the suppliers till the receipt of commission value.
 Checking & reviewing suppliers’ statement of accounts and following up with the accounting department the payment of the due invoices to the supplier.

• 1993 – 1998
Suez Canal University – Port Said
Faculty of Engineering
Bachelor of Science in Mechanical Power Engineering
Final year project grade “Excellent”

• 1992 – 1993
Port Said Language School– Port Said
Thanawiya Amma.