Nader CV

Seeking a challenging career opportunity in a well-established firm in order to utilize my work experience and develop my communication and interpersonal skills.

Trade line support, Vodafone, Cairo, Egypt Feb 2005 – present
Ensure service level agreements are met and maintained.
Conduct all the customer's related activities that are being reported by sales including (SIM Swap, new line activation, all the types of the line conversion) etc.
Provide the sales channels with accurate and timely information.
Communicate positively with all involved parties in order to facilitate the work flow
Follow up to ensure resolving the sales problems on time.

Supporting VodaFone store in (activation on the spot) project, summer 2007

Supporting VodaFone store in (activation by the sales representative) project, 2-6 Jan 2008

Customer service representative, Vodafone, Cairo, Egypt
May 2003 – Feb 2005.
Handling all types of calls including the hard ones in order to resolve the customer problems.
Activating all Vodafone's services& explaining all the products& promotions available.
Follow up on the cases to ensure solving the problem.

Participated in (Road Show) project as a consultant for both Dealers& Vodafone sales agents, Hurghada,
1st Aug 2004 – 30th Aug 2004

Ticketing Reservation clerk, Elsarh international group, Ryadth, Saudia Arabia, May – December 2002.

Sales Executive, Zaafarana Hotel, June 1998 – Dec 1998

Bachelor of commerce, Zagazig University, Egypt June 2000
Major: accounting.
Elhusayina High school, Cairo, Egypt 1997.

Language: excellent command of spoken and written Arabic and English.
Fair command of spoken and written Italian.

Computer:
Very Good knowledge of MS Word, Excel, PowerPoint and Outlook.