reception, customer service looking after the vip

administration (guest service,reception,guest relation,customer service

Guest Services Agent Current Job

; Answering Calls
Taking and giving wake up calls
; Using Word and Excel
Monitoring fire alarm
reconfirming flight details


Experience
Muscat Intercontinental Hotel From 28th September 1999 until 30th December 2003 as a receptionists, casher.

Oman air port management From 01 November 2003 un till 30 September 2004 as a receptionists, check the emails, updating the arrival and departure times of the flights as well use the Fidelio.

AlBustan Palace Hotel from November 2004 to February 2005 I was a guest Service agent.

Key Area of Responsibility:

; Answering calls
Sending Faxes as per Standard
Checking CC-Mail and Microsoft Outlook Express
Actioning all mails as per standard

From March 2005 until September 2005 I was promoted as a Business Center Agent

Key Area of Responsibility:

Secretarial
Equipment Rental
Courier Services
Computer Services (Printing,
Typing, Word, Excel, Publisher,
PowerPoint, C.C- Mail); Fax
Internet
Telephone Operator


From October 2005 I promoted as a guest relation Agent till date.

Key Area of Responsibility:

Answering calls
Sending Faxes as per Standard
Checking CC-Mail and Microsoft Outlook Express
Actioning all mails as per standard

Using excel, word, Holidex Plus

; Taking Hotel Reservations,
make check in and check out the guest, communicate with the gust during there staying, make sure Avery things is fine till their checking out and tray to know what the gust like and what they don’t like and put in the remark to be prepared for the next staying and handling the complain, take care about the VIPs.

Compute course:
Microsoft word, Microsoft excel at Polyglot
Administration course at khaleej institute
English courses at Intercontinental hotel


Languages:

English
Arabic
Swahili

Professional Qualifications:

Qualifications within the Six Continents Hotel and Resort Company.
Guest Courtesy Basic Skills
How May I Help You

Programmers attended within the Six Continents Hotels and Resort.

Cyber Assist (Computer Related Requirements)
; World Best Business Hotel
A.G.C.C Summit

Commercial Background

**************************************************************************************************

Name: Shadya Abdulla Al harthy
Address: PO Box 1998, PC 114 Muttrah,
Sultanate of Oman

G.S.M: 95357800

G.S.M: Through my mother safiya 99225159


Date of Birth: 20th March 1974

Marital Status: Marred

Nationality: Omani

Identity Card No.: 09019912

Omani Labor Card No. : 220242