arshiya resume

coordinator/Secretary/Document controller/Customer support & Service/quality analyst

1st Spt.2007-Present, DUBAI ISLAMIC BANK, Advance Business Concept, DUBAI, UAE,6th Aug’05- 20th Aug ’07,ABN AMRO SNS SOLUTION PVT LTD,BANGALORE, INDIA
Designation -SALES COORDINATOR;Collecting & checking the quality of documents;Enter&track MIS on sales computer system on a daily basis;Give a verification call to customer regarding his document&signature before submitting the file to Bank;Clarifying the descriptionsResubmitting the pending file by attaching pending document;Checking daily report of the files from bank;Collect the Daily Sales Report(DSR)from Sales Representative's;Generate all Sales Representative Daily Sales Report to review with the Sales Manager;Type as requested quotes&general correspondence as directed by the Sales Manager;Assist customers on request that can be handled internally;Maintain Sales file according to company policy;Work on various special projects within the Sales Department;Alert Sales Manager to any complaints in regard to the Sales Representative’s performance or attitude;Assist to maintain customer base through good service&support;Preparing Metrics every month–giving monthly report on performance to Human resource;Answer phone calls&relay messages to the proper Sales Representative Provide customer service in assisting to resolve incoming customer issues regarding services;Forward incoming sales calls to Sales Representative;Complete reporting requirements accurately&timely:Coordinate customer activities with other Department to ensure smooth transaction;Follow up on commitments with customers to ensure 100% satisfaction.4thMay 2001-30th May 2002;Travel GURU;Travel&Tourism,Bangalore,India;Designation–RESERVATION EXECUTIVE;Booking the ticket through on line;Reserving the ticket;Assist to maintain customer base through good service&customer support;Batch documentation&record keeping;Doing all the file work for SALES ORDER;Doing all the file work for INVOICE.;To enter all the document in document register;Giving reply mail to our agency of other country;6th dec 2004–6thJun2005,JK TYRE INDUSTRIES MYSORE,INDIA;INPLANT TRAINING(6 Month);It was a part of my diploma subject;I had training in J K Tyre industries about tyre manufacturing.I submitted inplant training report in J K Industries, Mysore,India;Quality checking of the tyre;Chemical testing ;Lab test;Tyre inspection;Temp testing

1999 : SSLC Successfully completed

•1999-2001 : Secondary Higher Education in Science ( Physics, Chemistry, Mathematics, Biology) From (Vivekananda pre university college puttur) Board of Secondary Higher Education Bangalore, India

•2002-2005: Diploma in Polymer Technology (Rubber Technology) From (Karnataka Polytechnic Mangalore) Board of Technical Education Bangalore, India

•Project report on – surgical gloves

•Industrial training report on – Tyre manufacturing

• Pursuing AMIE (Association Member of Institution of Engineering) in Chemical engineering from Calcutta University, India.

•Proficiency in MS Office Suite (i.e. Excel, PowerPoint, Internet, Windows, Word, etc.);
•Photoshop,
•Tally 7.2 & 9.0 ;

•Responsible, pleasant and good team player;
•Commitment to professionalism, integrity and ethical standards;
•Able to work under pressure with good analytical skills ;
•High levels of self-motivation, initiative and attention to detail and willing to learn ;
•Excellent communication and interpersonal skills;
•Excellent verbal and written communication skills;
•Strong analytical skills
•Quick learner, hard working as well ;
•Innovative problem solving skills
•Confident and comfortable interacting with all levels of internal and external clients;
•Collaborative and cooperative work style;