Customer service. Trainee

To serve in an organization where my potentials will be fully utilized and advanced.

March 2007-January 2008 Cross River State House Of Assembly, Calabar.
NYSC
ƒÞ Collating information from the house proceedings.
ƒÞ Liaising with the print and electronic media.
ƒÞ Assisting with dissemination of information to relevant parties.
April 2006-July 2006 Vmobile Nigeria, Uyo.
Call Center Agent
ƒÞ Undertook a major research project that helped Vmobile¡¦s Network unit resolve its network complaints in Akwa Ibom State.
ƒÞ Received Customer complaints and queries on phone.
ƒÞ Resolved queries on Sim, network and handset features.
ƒÞ Escalated unresolved queries to the supervisor.
ƒÞ Disseminated adequate information to subscribers.
ƒÞ Up selling of company¡¦s products and services.
ƒÞ Keeping the team¡¦s records.
ƒÞ Sending reports to specified units.


2004-2005 Kings and Queens Secondary School Uyo, Akwa Ibom State
English Studies Teacher
ƒÞ Improved students¡¦ academic performance.
ƒÞ Doubled students¡¦ confidence level.
ƒÞ Introduced initiatives that increased loyalty and revenue.

1999-2004 University of Uyo Akwa Ibom State
• B.A., English (Third Class).
1992-1998 Word of Promise High School Calabar, Cross River State
• Senior Secondary School Certificate-SSCE
1985-1992 Madonna Montessori Nursery/Primary School Calabar, Cross River State.
• First School Leaving Certificate-FSLC

Customer training certification.

• Good public relation skills.
• Ability to meet deadlines, set targets and team objectives.
• Customer service skills and good numerical skills.
• Good communication skills.
• Willing to learn new skills and methods of working to render qualitative service.