Team Manager
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Education: 4
Experience: 8 years
Relocation: Yes - Internationally
Career Objective
Apply the learning gained so far to achieve better professional & personal satisfaction, with the company at macro level managing a team.
Professional Experience
Current Designation : Lead Customer Relationship Advisor
Company : Hutchison Whampoa Properties (India) Private Limited
Previous Name - Hutchison 3 Global Services Pvt. Ltd.
Job Profile:
Current Profile:
To trouble shoot the internet issues faced by our customers on their mobile phones & computers using their handsets or modem devices.
Previous Profile:
a) To help our customers make the required changes in their mobile accounts.
b) Explain their mobile usage, plans & bills.
c) Suggest cost effective options for optimum usage of their mobile phones leading to higher satisfaction with company.
d) Primary trouble shooting with the mobile phones when needed.
Reporting to : Knowledge Coach & Team Leader
Working since : 27th December, 2006 till date
Previous Work Experiences
Designation held : Executive Operations
Company : IBM-DAKSH Business Process Services Pvt. Ltd. Mumbai.
Department : IBM Insurance Outsourcing Services (Pinevalley)
Job Profile:
My responsibility was to decide & act on the Financial & Non-financial requests made on the Life Insurance Policies.
Reporting to : Team Lead & Assistant Manager
Duration : 13th July, 2005 to 26th December, 2006.
Designation held : Direct Sales Officer
Company : TATA Finance Pvt. Ltd. at Bhopal.
Job Profile:
To explain & initially approve Two Wheeler Finance schemes at various dealer points.
Reporting to : Area Sales Manager
Duration : July, 2001 to November 2001
Designation held : Direct Sales Officer
Company : Bajaj Auto Finance Ltd. at Bhopal
Department : Consumer Durables Division.
Job Profile:
Approving finance requirements of individuals & suggesting them the best according to needs.
Reporting to : Area Sales Manager
Duration : October, 2000 to February, 2001
Eductation
Exam/Course Board/University Division Passing Year
B.Com Barkatullah University Bhopal Second 2000
H.S.S.C (12th) M.P. Board of Secondary Education. Second 1995
H.S.C (10th) M.P. Board of Secondary Education. Second 1993
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