IT Manager -

To establish myself on board a stable company offering career growth through proven performance. To prove that I could make a positive difference leading to a career growth through my hard performance as a team player and/or self motivation.

•Responsible for Stores’ systems ( POS and its Back Office System ) life cycle.
•Responsible for all other IT activities (HW & SW ) , Networks & Servers, etc.
•Responsible for Studying, Planning and Deploying Stores Systems with a new Centralized and Consolidated System to be managed from the head office as a model Project for the ME region
•Build the head office Network
•Connecting stores to the Head Office via MPLS, frame Relays & ATM.
•Responsible for Call Center Project and its operation life cycle ( Connecting all Cairo and Alex stores together with ATM , Frame Relay and MPLS Networks to the Call Center to send home delivery Orders Directly to corresponding stores using Siebel CRM ).
•Responsible for the Automated Work Flow Project using Microsoft BI, CRM and Portal Servers based on the ITIL framework.
•Working in Win2k & Windows 2003 environment with 2000&2005 , Exchange2000&2003, ISA Servers.
•Responsible for training Employees for both IT & Stores’ Systems.
•Sharing all IT projects management and studying all Contracts and Offers.

1990-1995 Arab Maritime Transport Academy Alex.
•B.Sc. , Electronics and Computer Grade: Good.
•Project: Crossed Field Antenna ( CFA ) Grade: Excellent.

ITIL Service Management Foundation
Project Management Diploma ( PMI )
MCT ( Microsoft Certified Trainer )
MCSE Win 2000 ( Microsoft Certified System Engineer ) :
•W2K Pro. 70-210.
•W2K Server 70-215
•W2K Admin. & Implementing Active Directory 70-217
•W2K Designing Active Directory 70-219
•W2K Admin. & Implementing Network Infrastructure 70-216
•W2K Designing Network Infrastructure 70-221
•W2K Designing Security for W2K Network 70-220

•Part Time Trainer at IBM, Nile.Com and Virgitech NIIT
•IT Consultant for QStandard Group to establish its IT Infrastructure.
•Management – build and lead teams of experts to achieve project goals.
•Customer relations – develop and maintain mutually beneficial partnerships between business and technology groups.
•Efficiency – realize significant improvement of processing efficiency through in-depth performance analysis and code optimization.
•Innovation – design and implement cutting-edge solutions based on technical specifications and thorough research and testing.
•Planning – design long-range strategies based on technical forecasts of industry trends.
•Project management – identify, allocate, and manage company resources to complete projects on time and within budget.