Information Assistance
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Education: 2
Experience: 5 years
Relocation: No
Career Objective
To work in a dynamic Information Technology department of any organization and to develop a profile as a distinguished professional.
Professional Experience
November 2007 –January 2008 KENYA PIPELINE COMPANY LIMITED
(Internship)
Duties and responsibilities
• Troubleshooting of computers and computer peripherals
• User support
• Network support (LAN)
• Troubleshooting of printers within the networks
• Login in to user problem over the helpdesk
• Login to I.P Telephony (Cisco)
June 2004- October 2007 SYSCONET ENTERPRISES LIMITED COMPANY
Duties and responsibilities
• Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
• Networking support(LAN)
• Data recovery and backups of files
• Participate in quality assurance procedures, verifying sales, provide constructive feedback to Manager, and adhere to the specific support levels that have been purchased by the client.
• Provide comprehensive system support, configuration, maintenance, and promoted value added products and services for existing clients.
• Performed hardware and software installations and provided high-level customer care, training, and technical support.
Eductation
EDUCATION
JANUARY 2005-APRIL 2007
Jomokenyatta University Of Science And Technology
(KCA Centre) pursuing a Diploma in Information Technology
MARCH 2003-November 2003
Institute of Advanced Technology
Diploma in computer application and A+ Certicification
JANUARY 1998-NOVEMBER 2001
Gituru High School where I sat for Kenya certificate of secondary education (K.C.S.E) c- (minus)
JANUARY 1990-NOVEMBER 1998
Kiugu Primary school Primary School where I sat for
Kenya Certificate of Primary Education (K.C.P.E)
Certification
A+ Certicification in Computer repair,software installation and troubleshooting of hardware
Additional Information
SELF APPRAISAL
Am positive minded, enthusiastic and self-driven individual.
Have initiative, out-going and able to mix well with people of diverse backgrounds.
Am competent and of high integrity.
Have good communication skills, flexible and adaptable to change.
Am thorough, persistent, determined and analytical.
Have good interpersonal skills.
Am able to work well without close supervision.
 A fast learner.
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