BBA with 4 years experiance in customer service & credit operations

To achieve goals that are challenging and rewarding by putting forward the best of knowledge and effort.

From Dec 2006 till now: Customer Assistance Officer & Team Leader, Authorization, Department of Fraud Risk & Authorization, Standard Chartered Bank
Job Description
• Prepared the process manual for authorization & updated time to time.
• Preparing Training Manuals and materials.
• Planning, Organizing and Conducting Training Courses
• Provide and cancel authorization for credit cards.
• Clear in-house & out-house card cheques.
• Monitor Local & International credit card transaction.
• Provide initial service to Merchants.
• Update & maintain MIS for card cheque authorization, cancellation requests.
• Update & maintain MIS for Local & International Credit card authorization reversal requests.
• Prepare Roster for the authorization team.
• Prepare force and reversal report according to query report.
• Prepare and maintain Visa membership letter summery.
• Forward debit card reversal and Risk Category change requests to Operations through mail.
• Keep track on Facsimile excels & fax reports.



From July 2006 to November 2006: Customer Service Representative, Authorization, Department of Fraud Risk & Authorization, Standard Chartered Bank
Job Description
• Provide and cancel authorization for credit cards.
• Monitor Local & International credit card transaction.
• Provide initial service to Merchants.



From April 2004 to June 2006: Customer Service Representative, Standard Chartered Call Centre (Cards)
• Dealt with Customer complaint & different types of query; solving them efficiently and promptly.
• Working at busy Call Centre of Standard Chartered Credit Cards, handled 100+ phone inquiries per day.
• Responded to customer complaints on credit interest, balance queries, card activation, merchant authorization, and International card authorization through IARS/GARS and FAX.
• Using fully computerized systems for different services.

EDUCATIONAL BACKGROUND

• Bachelor of Business Administration
Institution: Jahangirnagar University, Savar
Passing Year: 2003

• Higher Secondary Certificate (H.S.C.)
Institution: S. K. B. Z. Bangladesh Islamia School & College, Abu-Dhabi, U.A.E.
Passing Year: 1997 (Dhaka Board)
Group: Science
Result: 1st Division

• Secondary School Certificate (S.S.C.)
Institution: S. K. B. Z. Bangladesh Islamia School & College, Abu-Dhabi, U.A.E.
Passing Year: 1995 (Dhaka Board)
Group: Science
Result: 1st Division with *

COMPUTER SKILLS
• Platforms: Windows 98/2000/XP
• Proficient in working with Microsoft Office Packages, Internet browsing and Chat software.


LINGUISTIC PROFICIENCY

IELTS Score: 7.5 with no less than 7 in all sections.