Administrative Assistant / Secretary

Administration Assistant in Zurich, Switzerland

2007 Reservations Clerk, Merton Hotel, St. Saviour, Jersey
·Dealing with business companies, tour operators and travel agencies to arrange bookings for clients
·Taking private bookings over the phone and via e-mail, arranging travel from the UK
·Preparing occupancy reports, coordinating special bookings, supporting Front Office

2006 – 2007 Receptionist, Best Western Carlton Hotel, Blackpool, UK
·Responsible for administrative functioning of the hotel
·Dealing with travel companies and private guests, assisting Functions Manager
·Preparing hotel’s presentations and occupancy reports

2005 Receptionist, Petrosana Hotel Apartments, Ayia Napa, Cyprus
·Ensuring functioning of the reception desk
·Dealing with travel companies

2004 – 2005 Communications & Personnel Manager, SLO Latvia Ltd., Riga, Latvia
·Planning and coordinating marketing activities, product campaigns and sales promotions, preparing advertising materials
·Responsible for market research for new products
·Developing new marketing strategies, assisting to define company’s targets
·Acting as office administrator when required

1999 – 2000 Junior Desk Officer, Ministry of Foreign Affairs, Riga, Latvia
·Ensuring work of the Records Department

2001 – 2003 Business School “Turiba” College, Riga, Latvia
Advertising Management, Business Administration

1986 – 1998 Riga Secondary School No 25, Riga, Latvia

2008 “Intensive German Language Course”, Goethe Institute

2007 “Jersey Welcome Host” Customer Care Programme

2004 “Quality Management Systems & Interpretation of ISO 9001:2000 Standard Requirements”, Management Systems & Market Research Agency

2002 “The Baltic Sea Region in the New Europe: International Co-operation and Network-management”, International Summer Academy, Sankelmark, Germany

2000 “English for Speakers of Other Language”, Wellington High School, Florida, USA

1999 “Storing, Registration, Conservation and Exploitation of Archival Documents of Legal Entity”, Directorate General of State Archives of Latvia

1999 “Diplomacy Introduction Course”, Training Centre of MFA

Languages
Latvian – mother tongue
Russian, English – full professional literacy
German – basic/intermediate

Other Skills
Full computer literacy: MS Office, Internet Explorer, Navision Attain, Visual One
Valid driver’s license B