Customer Service Executive

Seeking a challenging opportunity in an administrative position, which suits my qualifications & skills.

TRAINING ATTENDED________________________________________
•Attended a certified training in The Alexandria National Iron - Steel Co. S.A.E (EZDK), foreign purchasing department during the summer of 2005.

•Attended a certified training in Al EZZ DEKHEILA STEEL COMPANY - ALEXANDRIA (S.A.E), (EZDK), foreign , local purchasing departments during the summer of 2006.


WORKING EXPERIENCE
________________________________________
January 2008 – Present:

•Company Name: Wilhelmsen Ships Services - Barwil Egytrans Shipping Agencies.
•Position : Customer Service Executive - Export Department.
•Website: www.wilhelmsen.com/shipsservice.

•Bachelor of Commerce, May 2007, Alexandria University, Faculty of Commerce, English section.
•Major: Management Information Systems (MIS).
•Accumulated Grade: Good, (74.4%).
•Graduation Project: Web-Based Grade Retrieval System, Grade: Excellent.

•ICDL Certified.

•Attended a certified course in Human Resources Management (HRM) in The Institute of Global Business Solutions (IGBS training center), accredited with the IFTDO (International Federation of Training and Development Organization, Geneva - Switzerland).

•Attended a certified course in Windows , MS-office, in The Center of Research & Commercial Studies, Faculty of Commerce, Alexandria University.

SUMMARY OF QUALIFICATIONS________________________________________
•Social with very good communication skills.
•Strong analytical and problem solving abilities.
•Leadership, teamwork, organizing skills (events , trips).
•Working under pressure & to deadlines.
•Highly disciplined, motivated, patient, accurate and creative.