Sales Representative and Customer Service

Seeking a challenging position where my theoretical and practical experience could be developed and enhanced in a prestigious organization.

Dec 07-Jan 08 Customer Service Track Cairo,Egypt Sponsored by (Dale Carnegie & Westwood)
Under supervision of The Future Generation Foundation (FGF)
- World Class Customer Service.
- CRM System (ACT Program).
- Proposal Writing.
- Negotiation.
- Complaints.

Nov 14th 07-Nov 22nd 07 Communication Skills Cairo, Egypt Sponsored by Dale Carnegie.
-Build greater self-confidence.
-Strengthen people skills.
-Enhance communication skills.
-Develop greater flexibility.
-Develop leadership skills.
-Familiarize myself with business ethics.

Sept 07-Jan 08 Basic Business Skills Acquisition (BBSA) Cairo,Egypt Sponsored by the Future Generation Foundation (FGF)Training :
§ Developed Language and Computer Skills
§ Enhanced Presentation & Project Development Skills
§ Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.

July 07-Aug 06 Intensive Computer Course Minoufia ,Egypt Sponsored by Minoufia University
§ In Word, Excel, windows and Internet.

Sep 05-April 06 Teacher Nabel El-wa'ad prep school Tanta.
§ Teaching English Preparatory Syllabus.
Sep 06-April 07 Teacher Tanta Secondary school Tanta.
§ Teaching English Secondary Syllabus.

2004 - 2007 Tanta University Tanta, Egypt
§ Faculty of Education, English Dept.
§ Grade: Very Good