Egypt Zones accountACCOUNT

Expatriates Services Team Leader


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Education: 4
Experience: 18 years
Relocation: Yes - Internationally

Industry Experience
9 years Customer Service
4 years Other
7 years Other

Career Objective

1-Develop a milestone list to identify gaps and develop solutions for improving efficiency. 2-Effectively run expatriates services team to ensure smooth transition & day to day living for the new, resident and repatriating families.

Professional Experience

Since 15 December 2006: Expatriates’ Services Team Leader at BP Egypt
July 2004-14 December 2006: Expatriates’ services Coordinator at BP Egypt
Sept. 1999-July 2004: BP Egypt. HR Department -Health Unit
April – August 1999:BP Finance Department
December 1998-April 1999: Baker Tri-State, Cairo District Manager Office manager (Training)

Eductation

1984-1988: Ein Shams University: B. A. English Literature.

Certification

1997 IBM-authorized Centre.
Windows 95, Microsoft Office 97.
Registered Patent Agent. 1998
Obtained the AUC HR Mini certificate May 2003.

Additional Information

Training courses attended:
• Business communication (Report writing, Business correspondences)
• Presentation skills
• Interpersonal skills
• Task risk assessment
• Advance Safety Audit
• Ethics & Business Conduct.
• Control of work Regional workshop (CoW).
• Time management.
• Communication Skills.
• Six thinking hats.
• Green office Workshop.
• Safe hands Program.
• Code of conduct sessions.
• Handling Work related Stress for Team Leaders.
• Environment Awareness.
• Handling Complaints.
• Contract drafting for Non-Lawyers
• Labor Law for team leaders
• Stress Management for team leaders.
• Managing difficult people
• Managing essentials: effective performance conversation
• Advanced Access.
• Advanced Excel.
• MS project

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