Administration & Operations Manager

To add value, contribute positively and harness organisation’s growth by providing and rendering administrative and operational (includes safety and security) expertise

Aug '05 – Till Date Assistant Manager - Administration & Operations
NUS Centre For the Arts, NUS Museum

1. Plans and reviews allocated budget for the section
2. Oversees procurement/renewal of contracts/insurance policies/Facility management matters
3. Building and estate OIC
4. Oversees front-desk operations and customer service matters through effective manpower deployment
5. Recruits, outsources and manages students database for internship and to promote volunteerism in Museum

Specific Accomplishments

* Section Head for Administration & Operations – Reporting Officer to 6 junior officers and contract staff
* Revamped, conceptualized and managed the use of an IP surveillance solution to enhance their existing analogue security system, which provides a cost-effective video server and its video quality, is better than a DVR solution. This led to a 50% reduction on manpower strength and total saving in operations' budget. Date Implemented: May 2007
* Prepares and leads “advanced party team” staff for frequent bomb sweep checks and inspection on ministerial and high-profiled events
* Recently appointed OIC to review and look into estate, security and safety matters of the newly conserved and restored Baba House, which will be opened to public end December ‘08


Aug '04 – Jul 05 Training Administrator – Community Partnerships/Sector Development
(1-yr contract) National Volunteer and Philanthropy Centre (NVPC)

1. Administered various in-house Fundraising and Volunteer Management training and Entrepreneurial courses
2. Facilitated students and youths volunteering through “Community Involvement Project (CIP)” in schools

Specific Accomplishments

* Managed the NTUC Income Call Centre that offered a 24-hour hotline support to handle the surge of volunteer sign-ups following the aftermath of the Tsunami Crisis
* Conceptualised fringe activities during the Standard Chartered Marathon ’04 to help promote volunteerism in conjunction with the International Year of Volunteers
* Marketed a competition to non-profit organisations (NPOs) for secondary school students to design business proposals with a social mission entitled “Harnessing Youths for Social Enterprise” organised by Ngee Ann Polytechnic School of Business & Accountancy

1996 – 1999 Bachelor of Science – 3RD (Honours) in Management
UNIVERSITY OF LONDON

1991 3 GCE ‘A’ Level

1989 8 GCE ‘O’ Level

* Appointed roles:
1. Qualified CARE (Caring Action in Response to an Emergency) member
2. Safety & Building Committee member
3. Assistant Fire Safety Manager for Museum
4. Crisis Management Committee member

IT/ANCILLARY SKILLS

* Knowledge in Microsoft application such as Words, Excel, Power Point, Access and Outlook, Lotus Notes, Acrobat Reader and PC Troubleshooting
* Qualified First Aider
* Class 3 Driving License
* Awaiting Professional Certification for as a Fire Safety Manager from the Singapore Civil Defence Force