Hanadi's resume

Seeking challenging position with career growth opportunity where I could utilize and develop my skills in sales operations, channel management, inventory management, or customer service management

Jun 2006 to Present Rain Bird International / Dubai, UAE
Customer Service & Logistics Manager
Responsibilities:

•Achieve total Jebel Ali warehouse sales target vs. budget
•Manage Jebel Ali warehouse stock
•Maintain inventory reports and analyses of status & movement of stock
•Manage all slow moving stock and implement plans to liquidate dead stock
•Manage orders through People Soft in compliance with standard operating procedure in USA head office
•Customer Service support to ME customers
•Manage shipments ,orders status and analyzing sales
•Follow up on all service opportunities with the Services team and provide additional support from Jebel Ali office
•Full office management duties
•Maintain financial and banking records , liaise with local accountants, keep record of and submit required reports to Rain Bird head office in USA
•Events planning and execution for key regional meetings and / or customer functions
•Marketing for Rain Bird & ME office

March 2004 to May-2006 IBM / Dubai, UAE
Sales Operations and CRM Specialist
Responsibilities:
•Focus on the CRM & Sales Operations to ensure that sales skills are optimized across all business units
•Deliver operations support to achieve revenue budget and growth
•Drive effective planning and sales execution through the Middle East management system
•Ownership of Opportunity Management Process
•Focal point responsibilities of CRM Siebel
•Promote and improve the proper use of Siebel
•Ensure consistency of Sales Management execution and reporting for the Markets , the Brands and the Channels

March 2001 to March 2004 Microsoft / Dubai, UAE
Call Centre – Sales & Admin. Specialist
Responsibilities:
•Provide administrative support to a team of 20 Telesales professionals
•Handling the logistics and fulfillment of the monthly customer promotion
•Generate reports about the CRM tool (Siebel) and process database quality management
•Provide the telesales team with daily pipeline & call performance reports
•Revenue analyses on a monthly, quarterly, and annual basis
•Logistics and fulfillment of the team’s incentives
•Coordinating team and business partners’ events
•Ownership of deferent marketing campaigns , uploading results in the system ,analyzing ,and communicating results to senior management

• From 1998 till 2000 / Damascus University / Damascus, Syria
Post-Graduate Diploma in Engineering
• From 1993 till 1998 / Damascus University / Damascus, Syria
B.Sc. in Agriculture Engineering