customer service representative

Seeking a challenging position in reputable company where my academic background and interpersonal skills are well developed and utilized.

Responsible for handling all the inbound & outgoing calls of the contact center & providing the best possible service to both internal & external clients to achieve highest level of customer Satisfaction, that includes a complete & comprehensive understanding of customer services , policies & proceduresMaintain, direct, train, manage, evaluate staff and develop most cost effective ways of providing the best service levels at the lowest possible costs.



· Propose, develop and implement Customer Service strategies in co-ordination with the National Customer Service Manager and Regional Customer Services, to ensure Customer Services objectives are consistent with the long and short-term business plans.

· Monitor and analyze service performance and identify trends making appropriate recommendations for service improvements to ensure DHL has the competitive advantage in the market plac

2004-2005 Faculty of commerce Ain shams university,
Grade: Pass

Tanning in smart village (Vodafone)

English course in (American university in Cairo)

Courses in Accounting & Taxes from International Experiences Home for Accounting (IBCON).

Developed Language skills, in The (Defense Language institute)
Courses in the ministry of Employment power about English, Computer

Computer Skills:
Excellent Knowledge of M.S windows.
Very good Knowledge of M.S Office 2000.
Very good Knowledge of Internet.

Language Skills:
Native language: Arabic.
Very good command of both written and spoke English

Personal Skills:
Fast Learner.
Hard Worker.
Effective Member in teams.
Able to deal with unusual situation Immediate Decisions.