Doaa.Salah
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Education: 4
Experience: 3 years
Relocation: No
Career Objective
I am seeking a challenging opportunity in a leading organization in attempt to apply my professional experience and Interpersonal skills in a cooperative and professional work environment where I can build a promising growing career.
Professional Experience
I am working as a Customer Service Representative (Editorial Assistant) in the Customer Relation Department.
Responsibilities:
• Communicating with customers and responding to inquiries.
• Performing some checkups on submitted manuscripts (PDF file, manuscript type, duplicate or plagiarism cases)
• Managing the timeframe of the editorial workflow at all stages
• Assuring that editorial policies are followed by all users
• Sending reminders to author, reviewers, and editors following the editorial workflow
• Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent, checking invoices processed, following-up payments)
• Following-up unpaid invoices
• Coordinating with other departments (IT, Production, and FMD)
Eductation
2001 – 2005 Bachelor degree faculty of Mass Communication, Public Relation & Advertising Department, Cairo university. Degree: Good
1988 - 2001 Om El Abtal Expiremental Language School, Cairo, Egypt. Class 2001
Certification
• General English course in the The American University of Cairo.
• Compume Professional Diploma in Secretary & Administration.
• Advanced Interpersonal Communication course.
• Training program on Quality Management System Awareness according to the International Standard ISO 9001:2000.
• Business Writing Workshop at the International Marketing and Management Institute.
• Stress and Time Management course at the International Marketing and Management Institute.
• Local English Toefl Test in Amid East.
• Customer Service Excellence at Insight Management Training Institute.
Additional Information
PERSONAL SKILLS:
• Excellent communication skills
• Team work capability besides having the ability to achieve noticeable results in individual assignments
• Innovative, Persuasive and Creative
• Able to work under pressure and meet deadlines even if they are set in a short notice
• Ethical, Disciplined, Responsible and self directed
• Responsible, hard worker, organized and multi-task oriented
• Teachable and a fast learner
• Ability to manage the critical situation during work
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