Manager

To be up to the mark of my stakeholders

District Program Manager,April 2007 till March 2008
National Commission for Human Development (NCHD Pakistan)
Responsibilities
1.Managing the team as a Team Leader in order to build their in program activities,
2.To prepare Detailed Implementation Plan and execute the plan by ensuring optimal resource utilization,
3.To attempt in building synergies with State Departments and assure their involvement in addressing social needs of community at grass root level,
5.To hold weekly & monthly plans implementation reviews and monthly progress reports for senior management,
6.To prepare budgetary forecast for the unit by preparing annual financial projections, assure unit expenses are within the budgetary stipulations,
7.Highlighting development needs of the staff, and ensuring maintenance of highest ethical and professional standards within the unit.

Customer Relationship Manager,February 2006 - March 2007
Pak-Oman Microfinance Bank Limited (Pakistan)
Responsibilities
1.Identified potential markets and conducted SWOT analysis and reported findings to senior management,
2.Managed branch sales staff and conducted hands-on training for customer acquisition, collections and account administration,
3.Capacity building of support staff including accounts officer and administration officer,
4.Budgetary forecast for branch expenses and managed overall profit planning of the unit’s business,proactive and remedial measures for stabilizing credit portfolio.

Team Leader,June 2002-July2005 Khushhali Bank (Pakistan)
Responsibilities
1.Branch management and planning for client acquisition, client retention, cross-selling techniques.
2.Portfolio performance reviews, proactive collection perusal and timely reporting.
3.Customer complaint resolution and compliance enforcement,finance and accounts procedural stipulations, human resources policies and information technology guidelines.
4.Team performance appraisal, and staff career planning and development.

Education

MBA (Master of Business Administration)
The University of AJ&K
1999-2001

BBA (Bachelor of Business Administration)
The University of AJ&K
1996-1999

Trainings
oTOT (Training of Trainers) by Institute of Marketing and Sales, Lahore from HDI Kushhali Bank Islamabad.
oSocial Mobilization and Community Development Training from Human Development Institute Khushhali Bank Islamabad.
oOrientation & Management of Sales Team for Team Leaders from Human Development Institute Khushhali Bank Islamabad.
oOrientation Training Workshop (OTW) from Human Development Institute Khushhali Bank Islamabad.
oEffective Communication and Presentation Skills (ECPS) Training from Human Development Institute Khushhali Bank Islamabad.
oBasic Computer Training form Human Development Institute Khushhali Bank Islamabad.
oAccount Processing and Credit Administration Training Human Development Institute Khushhali Bank Islamabad.
oMicrofinance, Social Mobilization and Community Development Training in NIBAF for Pak Oman Microfinance Bank Ltd. Islamabad.
oBasic Training for Program Managers Volunteerism by NCHD in Islamabad.
oResource Mobilization from local resources and their utilization for the local well being.

Office automation skills
Proficient user of MS Office suite

Language capabilities
English, Urdu.