Information Technology and project management

A highly focused and competitive Information technology project manager, with 2 years experience in IT helpdesk support, and 1 year in Information technology project management in Telco. Excellent communication skills and highly self motivated.

IT Project executive (June 2007 to Present)
Plan and manage project domains and ensure that project activities are tracked and delivered on time. Manage and revise project plans to changing needs and requirements. Assist Manager Projects in coordinating with all functional managers within IT to align activity and resource planning. Provision of required reports from time to time. Ensure documentation related to projects, operations and processes are available and up to date. Assist Manager Projects managing the external interfaces and liaison with company PMO. Manage day to day operational aspects of the project. Effectively apply project management methodology and enforce project standards. Assist Manager Projects in analyzing cost, risks related to projects and also assist in IT budgeting and procurement. Maintain effective communication with all stake holders.

BRITISH AMERICAN TOBACCO UGANDA, KAMPALA, UGANDA (April 2005 to May 2007)

IT Support Analyst Processing (MAY 2006 TO MAY 2007)
Support existing business software, i.e. Lotus notes, SAP to end user satisfaction and also manage the BAT leaf Oracle databases. Offer computer training in Desktop applications and Global BAT applications to all end users in respective locations. Provide technical support to all Local Area Networks and Communication Gadgets. Active participation in the roll out of new IT systems and ensure that they work to their expectation. Implement and enforce Disaster Recovery Plan, Backup management and the IT Security Policy and enforce the IT Security requirements in the designated locations. Ensure that all machines are running the current updates for both Windows and Anti-Virus.
IT Helpdesk/IT services (April 2005 TO May 2006)
Ensure that the BAT Leaf database management system works and all other key applications like Lotus Notes and CS3 and train users on how to use key business applications. Ensure that the LAN and WAN uptime remains above 90%. Maintain a Key Performance Indicator (KPI) of 99%, and also keep an updated monthly log of system downtimes. Make sure that all the management system processes are adhered to, through perfecting key technologies like PDAs (Pocket PCs) on the wireless network. Maintain an inventory of all hardware on my site and also have a record of all software that is not stored on the File and print server.

Bachelor of Science • Information Technology and Computing) • Kyambogo University, Kampala, Uganda