IT Professional

Serving New a very good IT Solution

1. Evaluate, and prioritize of email, and in person requests for assistance.
2. Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the systems.
3. Act as a peer group to help and train staff. Serve as an escalation point for difficult problems and complex inquiries.
4. Develop technical support expertise with less experienced staff members through knowledge sharing.
5. Provide the proper tracking of issues and resolutions for end user support.
6. Serve as a technical liaison with project teams within the scope of the project or specialization.
7. Assists the IT Services Manager in establishing processes, procedures and polices for the IT Services Support.
8. Collaborate, with Tier II technical staff and external vendors to resolve critical or more complex problems in a timely manner.
9. Act as problem specialist gathering and disseminating information to and from IT support groups and affected customers during highly impact outages.
10. Evaluate and prepare FAQs and technical notes for the knowledge base.
11. Assist with developing training materials such as manuals, exercises and visual displays.
12. Participate in business continuance planning, testing, implementation and documentation as required.
13. Video conferencing design, setup, testing and support.
14. LAN/WLAN Setup and configurations.
15. Internet security and protection.
16. Scheduling virus scan/ Removal, update.
17. Imaging Devices (Scanners, CAM, and Projectors) setup and installing.
18.Local/Network Printer installation and configuration.
19.Backup, Recovery and restore of PC’s
20.Install, Backup, Restore SQL server 2005
21.SQL Server 2005 Script, T-SQL, Stored Procedures, and Functions
22.PC maintenance and trouble shooting

Selected Achievements
1.Designed and built several Database application and accounting application such as
-Loan Monitoring System (Alfardan Group)
-Customized Great Plains Payroll System (Qatar Jet Fuel Company)
-Store Managements System (Alfardan Group)
-LC Module (Letter of Credit) (Midmac Company)
2.Designed and built several WebPages Designing such as
-Qatar Accounting & Auditing
-Almana and Partners (www.almanandpartners.com)
-E-Learning CD-ROM for elementary students at Qatar (MOE)

Education:

1998 Bachelor of Science Degree, Yarmouk University - Jordan
Major: Computer Science
Minor: Accountancy

MCSE
VB.NET 2003
SQL SERVER 2000
CCNA