Imran Hasan

Seeking a career in a progressive organisation with opportunities for personal growth and professional advancement

July 2003-todate ARIF HABIB INVESTMENT MANAGEMENT LTD. (AHIML)

Senior Vice President, Head of Investor Services Department (July 07 –todate)

• Ensuring relationship building & high quality customer services to approximately 28,000 AHIML clients
• Reporting directly to the CEO and leading a team of 20 people nationwide. Handling departments administrative and HR related issues.
• Coordinating with IT dept. and vendors to develop and upgrade/automate systems, to improve efficiency and productivity of the department
• Handling investments (walk in clients), redemptions, conversion and providing other client services
• Facilitating clients queries related to closed-end funds (PSAF / PPFL) & coordinating with stakeholders (Central Depository Company, Gangjees Registrars, THK Associates, Banks and Others)
• Liaison with Fund Managers to provide insight on market (equity / debt) and guide customers on their investments
• Working in close coordination with Marketing, Sales, Operations and Fund Managers dept. to increase Funds under Management and to improve overall service level.
• Involved in formulating policies and procedures for customer services and setting standards and benchmarks for improvements
• Handling Press Releases and coordinating with media personnel (print/electronic) to build relationship and improve image of AHIM, among masses.
• Worked as acting Head of Marketing for three months, making business strategy, advertising and marketing plans

Vice President, Manager Investor Services (Sept 06 – June 07)

• Handling all the above

Assistant Vice President – Retail Marketing & Sales , Marketing dept. (June 2005 – Aug 2006)

Assistant Vice President – Business Development, Marketing dept.(July 2003 – May 2005)

March 2000 - July 2003 THE AGA KHAN UNIVERSITY (AKU)

Senior Executive, Public Affairs

Nov 98 – Feb 2000 NATIONAL INVESTMENT TRUST LTD (NIT)

Marketing Office, Marketing Department

• One year diploma in “Marketing Communications” by CAM Foundation, an Associate of Chartered Institute of Marketing (CIM) UK, under aegis of Pakistan Advertising Institute (PAI), Karachi.

• Master of Business Administration from Institute of Business Management (IoBM), Karachi,with majors in Marketing

• Bachelor of Commerce from Government College of Commerce & Economics, Karachi

• Attending five day workshop on “Effective Customer Service & Relationship Management” by Tutelage Dubai, UAE
• Attended three day workshop on “Measuring & Monitoring Customer Satisfaction” by Octara,Karachi
• attended four day seminar on “Leadership Grid” from Grid International, Inc. at PSTD, Karachi
• Attended one day international conference on “Customer Management, Building & Retaining profitable customer Relationship”, Karachi
• Attended two day HR workshop on “Improving the Fit” by Octara
• Participated in In-House Training session on “ISO-9002 Quality Awareness, “CQI Facilitation and Tools Training” at AKU.

• Life member “Marketing Association of Pakistan”
• Life Member “Arts Council of Pakistan”
• Co-ordinator of N.I.T / AKU / AHIM’s newsletter
• Manager/Member of N.I.T’s/AHIM Cricket Team
• Member Chartered Institute of Marketing (CIM) UK