Egypt Zones accountACCOUNT

service manager to support the cummins diesel engines.


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Education: 4
Experience: 15 years
Relocation: Yes - Domestically

Industry Experience
15 years Customer Service

Career Objective

to work in challanging environment to enhance my experience & knowledge.

Professional Experience

Planning & implements aggressive strategies to achieve the objectives of maximize profit in a highly competitive and dynamic business environments . The Job entails leading & motivating a team of Service Personals, Building customer relationship and seeking business development opportunities for both retail & institutional customers by implementing, tracking & monitoring of KRAs, internal audits , improvements projects & Goals etc.
Apart from the above work myself is accountable for multifunctional activities related to operation of after sales & service, maintenance, trouble shooting, business generation & developments, training & Executing the operation of workshop towards overhauling, repair & testing of Cummins Diesel Engines from 20 hp to 2000 HP with different models and applications.

Eductation

Higher Secondary school certificte with ( PCM ) stream.

Certification

Diploma in Mechanical & Electrical Engg. ( combined )
From Calcutta Technical School, Kolkata.
( Marks obtained: 74 %)

Additional Information


CURRENT ASSIGNMENT:

DECCAN SALES AND SERVICE PVT. LTD., INDORE
(Authorized Dealer of Cummins Sales and Services (I) Ltd. , Cummins Turbo Technologies Ltd., Valvoline Cummins Ltd, Tata Cummins Ltd. ,Elgi Equipments Ltd.)

Period : Apr 2001 to till date.
Designation : Service Manager

PREVIOUS ASSIGNMENT:-
1) Jaika Automobile Pvt Ltd, Raipur
(Authorized Dealer of Telco ,Commercial Vehicle Division)
Period : Aug. 2000-April 2001
Designation : Business Development manager
Especially in the generation of jobwork business of Automotive engines, gear box & transmission exclusively for coal mine area.

2) M.P. Sales & Service, Raipur
(Authorized Dealer of Cummins Sales and Services (I) Ltd.)

Period : April 1991- Aug. 2000
Designation : Service Manager



Operating Systems : Dos 6.22, Windows 95/98/2000/XP.
Word Processor’s : MS Word
Spreadsheets : MS Excel /lotus etc.
Other’s : E-mail, Internet, Ms-Power Point, etc.
)
# Undergone Six Sigma Training. Six- sigma project for increase in the service departments Productivity.
Received “ Customer Champion Awards” for the year of 2005 for the western Region by Cummins sales and service India ltd.
English, Hindi, Bangali, Orriya.
26-06-1963
Married.
15 Lacks

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