Information System Engineer

Apply and enhance my academic background, experience, skills, and career through working in creative and productive development team that aims to meet the company’s and customers’ requirements and satisfaction.

- Manage all aspects of (TheWayOut) Core Switches & Routers (Network) using monitoring tools & applications.
- Troubleshooting and solving Network & Customer related problems (Wireless, VPN, Leased lines, ADSL and SDSL Lines).
- Document the Network infrastructure (Configuration, Topology and Special
Solutions) and escalation procedures in accordance with the company policy
1-Design, supply and Install structured cabling infrastructure services (Fiber & UTP).
2- Design/Supply/Install/Maintain Unified Communication,Wireless, Storage Solutions, Switches and routers solutions.
3-Checking network (LAN – WLAN) activity and Security performance.
4-Checking MRTG Bandwidth graph for terminals.
5- Sugar and Vtiger CRM system update.
6-Checking Internet connectivity and reliability (Switching,VLANs and Routing protocols).
7-Continuously monitoring network services and applications.
8-Troubleshooting customer complains.
9-Proactively deal with any system failures.
10-Preparing reports on a daily and monthly basis.
11-Carrying out routine network health checks.
12-Routing Protocols: RIP,IGRP,EIGRP,OSPF,IS-IS, BGP
13-emote access technology: ISDN,Frame Relay. DSL, PPP,VPN
14-Voice traffic design across an eaffinterprise data network.
15-Troubleshooting failure server using Linux .
16- Handle on-site/off-siteR computer hardware & network problems at any point of time
17- Upgrade operating systems and software applications
18- Handle user complaints and provide ultimate solutions to their requirements
16-Professional usage of Cisco hardware plateforms including:
-Cisco 2811, 2800 Serie:s integrated services routers
-Cisco 3550 Series: Multilayer Switches
-Adtran Atlas 550: WAN Emulator
-Cisco 1700 Series: modular Access Router
-Cisco 2950 Series: Cisco Catalyst Switches
-D-Link,,Netgear,3Com and Linksys wireless Access points.

B.Sc. of Communications & Electronics Engineering,
Al-azhar university, May 2004

• Cisco Certified Network Associate (CCNA).
• Cisco Wireless Network Associate (CWNA).
• Voice over Internet Protocols.

Working Now as a Senior Support Engineer (TheWayOut Internet Solution), for Network projects for Sheraton Cairo, Pyramisa cairo , Conrad Cairo, Grand Continental Abu Dhabi and Sheraton Cornish Abu Dhabi hotels for Networks Solutions and Implementations.
Working as a member of WayOut Project Management team in supporting and implement a hotspots, companies and hospitalities using ADSL or leased line connections, and also make implementation for wired networks and WI-FI projects.