Technical ProjectManager/Senior Business Analyst

Innovative, highly driven Project Consultant & Project Analyst offering over 9 years of professional experience in project management for IT & telecommunication industry & dynamic experience of 2+ years as a Business Analyst in banking

Project Management
Successfully managed service development and implementation initiatives with the successful integration of outsourced teams.
Methodically directed maintenance and enhancement of equipment and facilities including applying corrective techniques to effect improvements in equipment reliability.
Accurately managed numerous business critical system migrations, without business impact.
Effectively managed a $25M portfolio of Fortune 500 customers including leading corporations such as Wal-Mart, Zales, JB Hunt, Trammell Crow, Alliance Data Systems, and Burlington Northern Santa Fe.
Precisely supported a product portfolio comprising ATM, Frame Relay, private line, voice and data circuits, ISDN, local, DS3, OC3, and IP services.

Client Services/ Business Development
Diligently generated, developed relationships and additional business with existing clients by providing outstanding service and support.
Established rapport and partnerships with different clients to coordinate their needs and requirements.
Excellent inter-personal and communication skills and liaised with different customers needs and requirements.
Meticulously analyzed root causes of systems and equipments failure and developed, implemented operational procedures to ensure that problem does not occur in future and improve efficiency of the work.

Executive Leadership and Supervision:
Expertise at facilitation and completed project on time with a high impact of leadership, proven effective planning and problem solving skill.
Effectively aligned company’s strategy with vision and mission of organisation and resolved difficult and unusual problems requiring expert knowledge and experience.
Highly articulate, demonstrated excellent interpersonal skills across all levels including management, employees, and external agencies. Genuine team player; committed to organizational success.
Sought and built effective personal relationships and networks within the team which contributed towards achieving organizational and team success.

Professional Achievements during Career Span
Meticulously implemented process changes which generated $30M in annual sales revenue and $1M plus in annual cost savings.
Effectively improved service delivery by establishing weekly calls and resolving “points of pain” internally and externally.

Educational Qualifications

Master of Science–Business Management & Human Relations Sep 1998 – Dec 2000
Amber University, Garland, Texas, USA

Bachelor of Arts–Mathematics & History Jan 1997 – May 1998
University of Texas, Dallas, Texas, USA

Business Certification Apr 2005 – Oct 2005
DFW Business Training Centre, Dallas, Texas