Customer Service

To become a valuable asset in the company.

AMERITA L. DOMANTAY
# 27 Bonifacio Street Malasiqui, Pangasinan, Philippines
Contact No. 00639214870328/ 0063755360753
E-mail ad.: choco_dome80@yahoo.com






Occupational Background:


The Fairmont Dubai
Spectrum On One Hostess
February 26 – September 26, 2007

Cascades Food and Beverage Hostess
March 03, 2005 – February 25, 2007


Duties and Responsibilities:

• Present a Five Star Service with courtesy to all the Guests.
• Greeting and Seating the guests.
• Receiving phone calls and accepting reservations.
• Attending to guests’ inquiries and requests.
• Being knowledgeable in our food and beverage products and can confidently discuss them with our dining guests.
• Being flexible and functional to different F n' B outlets such as Banquets, Casual and Fine Dining and Coffee Shop.



Hotel and Restaurant Management Instructress
University of Pangasinan
Arellano Bani, Dagupan City Philippines
June 2004 to March 2005


Duties and Responsibilities:

• Report to the University everyday.
• Preparing syllabus as guideline for the whole semester.
• Ensure students absorb and learn from their day to day lessons by giving weekly quizzes, recitations and monthly examinations with some practical applications.
• Monitoring students' developments through records.
• Provides guidance and councelling for students.





Century Park Hotel
Food and Beverage Server
599 P.Ocampo Street 1004
Malate, Manila Philippines
June 2003 to 2004


On-the-Job Trainings:


Nectar Reastaurant and Bar
87 Club street Singapore
December 13, 2001 to June 13, 2002


Citystate Towet Hotel
1315 A. Mabini Street Ermita, Manila
April 02, 2001 to May 13, 2001






Sunny Joseph
Food and Beverage Asst. Director
The Fairmont Dubai


Jean-Pierre Joncas
Operations Manager, Spectrum On One
The Fairmont Dubai



Villa Santoso-Barroso
F n' B Trainer/ Cascades' Asst. Manager
The Fairmont Dubai Hotel
(+971503570370)

Educational Background:

Tertiary:

Lyceum Northwestern University
Bachelor of Science in Tourism
Major in Hotel and Restaurant Management



Seminars and Trainings:

Food Handler's Training and Seminar
The Fairmont Dubai
July 2007


Convention 2001
Theme: Meeting The challenges of Tourism Industry in the 21st
October 8-9, 2001


Basic Bartender Operation and Procedure
Citystate Bayside, Citystate Tower Hotel
April 21, 2001



Novelty Items Making, Flower Arrangements and Table Skirting
Lyceum Northwestern University
February 22-23, 2000

Dear Sir/Madam,

I am writing to apply as a Customer Service Agent. I have attached a completed job application, my certification, my resume and three references. I believe that my strong Hotel work experiences and education will make me a very competitive candidate in your company. The key strengths that I possess for success in this position include:

My warm personality.
I strive for continued excellence
I provide exceptional contributions to customer service.


I can be reached anytime via my cell phone, 00639214870328.

Thank you for your time and consideration. I look forward to speaking with you about employment opportunity.

Sincerely,
Amerita L. Domantay