operation and showroom sales manager

OBJECTIVE Seeking a challenging position in a progressive organization that offers opportunities for advancement and where my skills and experience can be employed and developed.

PROFESSIONAL EXPERIENCE

2005-Till now Operation and show room sales manager (Rafco Trading)
- Manage projects, tasks, resources, and reports.
- Keep control of project tasks assign, notify, and collaborate.
- Maintaining regular contacts with local and foreign companies; proceeding
their requests.
- Follows up on customer orders, quotes, and materials
- Handles customer problems, donation requests, product returns and other
Situations
- Actively participating in increasing the volume by implementing new
Strategies in terms of the promotions and marketing activities.
Sales division.
- Develop and implement strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organizationˇ¦s annual business plan and long term strategy.
- Support Top Management in implementing changes in the organizationˇ¦s systems and process to make them able to reach its goals and quality objectives.
- Investigate, verify & furnish reports on each and every customer complaints and to minimize cost of replacements.
- Monitor performance (in relevant areas) according to agreed standards
And take
2003-2005 Assistant and Warehouse Manager (Saramed &Unidrug Co. - Leb)
- ISO Certification project
- Provide direction to warehouse workers.
- Develop processes and procedures for all warehouse functions
and implement upon completion
- Read and analyze reports in order to measure productivity and efficiency
- Track and record customer related issues and challenges in order to
develop a strategy to overcome any internal problems.
- Maintaining inventory accurately and efficiently.

2001-2003 Supervisor in Product File Management and Merchandizing (Spinneys - Leb)

2001-2004: Business & Computer University ˇV Hawaii University
BA Management
• TQM researches for senior project1.
• Elective courses in Project management, and total quality management.
2000-2001: Microsoft certified social engineering (MCSE)
• Not achieved

2000: Received the Official Lebanese Baccalaureate (Experimental Science)

LANGUAGE
English fluent, Arabic mother tongue, reading, writing and speaking skills.

COMPUTER EXPERIENCE
Professional user of Microsoft Word, Excel and Power Point, in addition to excellent Internet research skills.

SKILLS
„X Creative Ideas.
„X Critical thinking.
„X Productive under pressure.
„X Improvising skills.
„X Analytical skills.
„X Managing several ceremonies, events, conference and workshops.
„X Participating in many cultural, social and intellectual workshops.