IT Support Eng.
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Education: 4
Experience: 5 years
Relocation: Yes - Domestically
Career Objective
To secure a position in an organization, offering career advancement opportunities where my acquired skills, training and expertise are fully utilized. I am capable of working independently as well as within a group in a challenging environment.
Professional Experience
From 23/2/2008 until date “Egyptian Liquefied Natural Gas” as I.T. Support Engineer
-responsible for maintain and support the following items for entire ELNG staff in IDKU site:
1.Troubleshooting entire ELNG user’s problems for software and hardware.
2.Handling international troubleshooting issues in HP Middle East.
3.Troubleshoot printers and faxes problems.
4.Maintain network & IP telephone sets.
5.Maintain photocopies.
6.Configure ELNG users’ connectivity on CISCO IP telephone.
7.Participate in server’s room transfer project.
From 19/8/2006 through 21/2/2008 “X-Lab Group” as I.T. Senior Eng. Of the technical Department. Handling all main project & technical team. Projects done:
1-The Sharm el Sheikh International Arbitration Center (SHIAC)
-network infra cabled and wireless.
-Internet leased line with firewall.
-Ip-sec webcam.
-Conference system.
-Smart board system.
2-Kabo JIL factory installing 46 finger print device.
3-IT-Support for Lycee Francais Alexandrie school (part of the French consul) Maintenance contract.
From 2/1/2005 through 10/8/2006 “PC-Link” as I.T. Site Maintenance Eng. for Alexandria Carbon Black Co. handling more than 150 PC's (hardware & software) troubleshooting, maintenance and networking.
From 3/5/2001 through 12/12/2004 “New PC Planet” (Software, Hardware, Network) as an IT Quality Control Supervisor in the Technical Support Department.
-Very good experience in network.
-Computer assembly.
-Installation of Windows and other common software.
-Troubleshooting most hardware and software problems & hardware conflicts.
-Resolving driver installation problems.
-System administrator for the Center for French Studies (CEA) network consisting of 30 PC's and internet leased line.
Eductation
-High School: Lycee Libertee Alexandria. (French Department), 1998-1999.
-University of Workers Alexandria, Egypt 2002-2003
Bachelor of Engineering – Mechanical
Quality Control and Assurance for mechanical products.
-Comp TIA A+ certification: Hardware & Software Troubleshooting in addition to soft skills (management skills).
-CCNA at New Horizon training center(attendance).
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