I.T / ERP Manager

Maintain the highest performance of standards and to positively handle day-to-day issues and find solutions for it. To achieve set goals within given resources and to work well within all levels of the organization.

•Ensured the streamlined operation of the IT department in alignment with the business objectives of the organization.

•Planned, coordinated, directed and designed IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.

•Worked closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
•Managed department projects to assure quality results and timely completion.
•Managed the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software and peripherals.

•Implementation and support for Orion ERP package.

– Application support for GL, Procurement, Inventory, Sales, Manufacturing, Job
Costing and Fixed Asset modules.

- MIS report generation as per the management requirements.
- User training and
- Support provided for over 60+ users.

•Analyzed, report on and made recommendations for the improvement and growth of the IT infrastructure and IT systems.

•Oversee provision of end-user services, including help desk and technical support services.

•Managed financial aspects of the IT department, including purchasing.

•Negotiated and administered vendor, outsourcer and consultant contracts and service agreements.

•Practiced asset management for IT hardware, software and equipment.

•Ensured the maximum utilization of staff, equipment and supplies.

•Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
•Managed IP Addresses & Admin-User login / passwords.
•Citrix server management for local and remote users
•Provided technical support and management for VOIP system.
•Checking for system and security logs on the server.
•Updated security patches on the servers.
•Monitored performance of network and servers to identify potential problems and bottlenecks.
•Provided technical guidance to service and support staff and other department staff.

COMPUTER LITERACY

Passed ASM (Advanced Diploma Course in Systems Management) in 1995 from National Institute of Information Technology (Cochin & Madras), India.

GRADUATION & SCHOOLING

•Graduated from Mahatma Gandhi University, India in 1993.
•Passed Junior College from St. Mary’s Central School, Kerala, affiliated to C.B.S.E in 1990.

MICROSOFT CERTIFICATION
Passed MCSE (Microsoft Certified Systems Engineer).

Core exams passed - Networking Essentials, Implementing and supporting Microsoft Windows NT server 4.0, Implementing and supporting Microsoft Windows NT workstation 4.0, Implementing and Supporting Microsoft Windows NT server 4.0 in the Enterprise.

Elective exams passed - Internetworking with Microsoft TCP/IP in Microsoft Windows NT 4.0, Implementing and supporting Microsoft Internet Information Server 4.0 .