customer service
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Education: 4
Experience: 3 years
Relocation: Yes - Internationally
Career Objective
To work in managerial and administrative position for a well established firm where I can embrace different kinds of responsibilities and experience.
Professional Experience
Due working with Emirates Group, Dnata Baggage Service, Dubai International Airport, as Dnata Baggage Services Agent since March 2008
Emirates Bank International, customer service representative, December 2005-November 2006.
Dubai Islamic Bank, Business Retention Officer, Business Retention Unit in Al Buhairah Branch, Sharjah December 2007- March 2008.
Eductation
2004-2008 Studied Bachelor of Business Administration in Marketing University of Dubai.
2001-2002 High School Certificate from Palestine Girls High School in Abu Dhabi.
Certification
Bachlore degree of Business administration certificate/marketing
strategic sales techniques
Dangerous goods for passenger handelling
Additional Information
LANGUAGES:
Arabic / English (excellent in reading, writing and speaking)
COMPUTER SKILLS:
Microsoft Office WORD/EXCEL/POWERPOINT/OUTLOOK/INTERNET
OTHER SKILLS:
• Excellence communication skills
• Effective time management skills
• Excellence training skills
• Experienced in customer service
• Experienced of administrative
COURSES ATTENDED:
• Dangerous Goods for Passenger Handling
• TOFEL course
• English for Banking
• Memo, Letters and Bank Report Writing (Arabic and English)
• Financial Statement Analysis
• Quality Customer Service
• Passenger and Baggage handling
• Internal Control
Hot Categories
Chemicals
Batteries
