Jennifer Elsner - Resume

I am a business associate with 7 years combined office experience, 4 ½ years working for RR Donnelley. I have experience achieving and maintaining customer satisfaction with products and level of service provided.

Bowne – Houston, TX October 2007 to present EDGAR Filing Specialist
Receive requests for submissions to be built from the Customer Service department
Verify validity of information provided on submissions by Client and CSR
Verify submission type meets SEC specifications
Verify Client is meeting the deadline for submission type (quarterly, annually, etc.)
Verify Client funds with the SEC
Build submissions in BITSMate and KEA
Test file submissions to check for errors before Live filing with the SEC
Report missing/incorrect information to CSR
Submit Live filings before daily SEC filing deadlines
Correspond within department with various sites to ensure uniformity
Correspond with SEC as needed for special requests or troubleshooting
Available for on-call weekends as needed


RR Donnelley – Houston, TX September 2006 – October 2007 WCSS II Specialist
Order/invoice entry in multiple systems
Issuing credits to customer as needed
Initiating return of product/services as needed
Accounting and reporting
Re-issuing old or past due invoices for payment
Checking for invoicing and order entry errors
Maneuver through multiple systems and tasks throughout the day
Interpret estimates and merge estimates to jobs in Hagen
Purchase order log maintenance and creation for years 2005-present day
Maintaining various status reports in multiple Excel spreadsheets daily and reporting findings
Keeping management apprised of progress

RR Donnelley November 2003 – June 2006 Customer Service Specialist/Order Management oordinator
Received purchase orders from customer and verified job authorization
Identified specifications on new forms
Estimated forms based off of specifications and freight terms in various systems
Routed orders to appropriate facilities according to specifications, quantity and requested ship dates
Weekly and daily conference calls with sales and customer to discuss objectives
Determined and discussed accountability for errors
Issuing credits to customer as needed
Initiating return of product/services as needed
Training co-workers on multiple systems
Participated in special projects to meet customer expectations when necessary
Traveled to meet with sales team, customer, and production facility manager
Traveled to train sales office in new systems

EDUCATION

Graduated from Jersey Village Senior High School Houston, TX, 2000

College education at Stephen F. Austin State University Nacogdoches, TX 2000-2003