Training, Education and Organization Development

Seeking career opportunities in Human Resource Development by facilitating employee and organization learning and growth. Wide exposure in management training, facilitation and organization development tools,

A. Training
Carried out Training Needs Analysis for Supervisory and Management

Conducted various soft skills programs for internal employees – facilitation, internet research, training management, management skills

Operator Training - Training, Certification, process and cross training for 6000 operators. New employees can produce 80% output after 21 days of on boarding training

Engineering Development – Engaged consultants and worked with internal trainers for various quality program such as SPC, FMEA, 8D and etc

Facilitated Technician Development Center for Technician development program

Managed RM 1.8 Million of HRD Fund. Developed good relationships with CEO, General Managers and Officer of HRD Council. Contributing ideas and suggestions to them constantly.

B. Organization Development –
Formulated and implemented corporate strategies for Lean Manufacturing We facilitated 65 projects and produced 35 lean masters in Lean Manufacturing Phase 1.

Developing Leadership Culture by adopting Five Leadership Practices of Leadership Challenges. Senior Managers will train managers and assign project for each practice. The practice will link to HR recruitment and
promotion in later stage

Applied appreciative inquiry in team collaboration

C. Career Development
Developed competency model for HRD employees based on the work of Jean Barbazette in her book “The Trainer’s Journey to Competency”

Conduct regular Training and Development Management Workshop to coach and groom HRD staff

Developing Management Development according to three categories:, Training, Assignment, Coaching and Exposure (TACE)

Carried Out Job Rotation among HRD Divisions for job enrichment

Coached and mentored section heads and section manager of HRD 0 Malar, KW Cheah, KS Chew, Salbiah, Karimuddin, Ros

Assigned cross functional projects to section heads and 2nd liners such as Orientation program, Multimedia, Lean, Training Administration Improvement.

Benchmarked HRD Department of other companies - Pfizer, Maxis, OSK, Solectron, Sime Darby and Motorola

Discussed with many HRD employees of their career aspirations and create opportunities for their career growth. Applying strength-based management for job fitting.

Carried out Personality Plus to understand personality profiling, teamwork and career fit

M.A. (Social Sciences)
1991-1997 University of Malaya Kuala Lumpur
Social Mobility, Community and politics development, sociology and Research methodology
B.A. (Hons.) Second Upper
1987-1990 University of Malaya Kuala Lumpur
Business Management, Asia Politics, European and Asia History, Politics, Indian Culture, Chinese Literature, Japanese

 Asia Pacific Facilitation Conference, Kuching- 2008
 HRD Conference, Genting - 2008
 People Development – Focus Learning -2008
 Lean Business Overview – 2008
 HRD Training Expo, Ipoh – 2008
 CEO Talk: Action Learning through Lean Manufacturing,
Johor Bharu – 2008
(Invited by HRDF to give talk to SME)
 1st Best Practice Seminar, Maxis, KL - 2008

Pfizer Pharmaceutical - 100000 employees globally and 500 locally
Learning & Development Manager - Malaysia and Singapore

A. Training and Education
Conducted Training on One Minute Manager, Building Relationship, Facilitation, Internet Research Skills

Managed Work Planning Training and Coaching for Medical Department

Administered Education Assistant Program

B. Organization Development
Adapted Appreciative Inquiries in High Performance Team Building for IT, HR, Legal and Marketing Department

Practiced Appreciative Inquired to solve team conflict for Sales Team. The energy of the team improved after the facilitation session

Applied Human Performance Model to diagnose issues faced by Sales Training Department

Utilized Mental Rehearsal to improve recruitment and on boarding process

C. Career Development
Familiarized Pfizer’s Competency Model developed by Towers Perrin

Managed MBA class of 15 high performance employees. The program is collaborated with Nottingham Trent University

Interviewed 300 employees of Pfizer in Singapore and Malaysia. The purpose is to match their Individual Development Plan and their current needs with their supervisors.

Coached Fabien Giallonardo to take over my position as Learning & Development Manager. I spent one month to coach him. I still support him until today.