Customer Service Agent

Objective: I would like to work in your organization to apply my skills and academic Background in a challenging job of a promising future career.

Training:


• Summer 2005 : Masr Trading Company ( for Import & Export )
Full - time : Training in the sales department(September-October)


• Summer 2006 : Egypt computer Center
Full-time : Training in the markting departement (July-August)






Work experience :

1-
• Employer : Aramex International - Cairo
• Job title : Contact Center Junior Agent (Current Job)
• Department : Customer Service
• Job description :
- handling the customer inquires and complains
- solving the problems and achieving the target
- working as a Multi task agent
- Achieve first call resolution target
- interact with the customers to provide them with the required informations







2-
• Employer : Vodafone Egypt
• Job title : Customer Service Agent (From April 2008 – Till October 2008)
• Department : Customer Service
• Job description :
- Handling Customer inqueries,problems and questions
- interact with customers to provide information in response to inquiries




3-
• Employer : On The Run (Exxon-Mobil Company)
• Job title : T- Senior Manager (From December 2007 –till April 2008)
• Department :Marketing Department.
• Job description :
- Provides customers with outstanding product consulting and customer care services.
- Meets or exceeds the objectives including achieving sales quotas and targets.
- Ensure the daily cash in store is balanced,deposited and secure.
- Implements all applicable company policies,including security of assets and inventory utilizing approved loss preventation and safety programs.
- Ensure that galleries,customer service area, receiving area and cash office are maintained in a neat and orderly manner.




4-
• Employer :. Egyptian Chinese International Trading Center
• Job title : Computer Researcher (From june 2007- till December. 2007)
• Department : Markting Departement
• Job description :

- develop market-wide relationships with chinese traders
- Searching the web for the required products and offers
- Dealing with the requires companies
- sales

Education:

• 2007 : Faculty of Law,Cairo university
• Main field of study : Law
• Degree obtained : B.A. of Law
• 2001 :(Thanawia) , Maadi Language School .
• Degree : 89%

Training courses :

• ICDL course “International computer driving licence”

 Microsoft windows 2000
 Microsoft word 2000
 Microsoft power point 2000
 Microsoft excel 2000
 Information technology
 Internet

Computer Skills:

• Microsoft Windows ( 98 , winme , 2000, XP )
• Microsoft Office (98 , 2000, XP,2003 )
• Microsoft excel (2000)
• Power point (2000)
• Internet skills ( Excellent )
• Excellent typing speed in both languages (Arabic and English)
• PC Maintenance ( Hardware & Software )









Personal Skills :

• High Interpersonal & problem solving skills
• Self-motivated, quick learner & adaptable
• Ablity to work under pressure
• Cooperative, Dependable, Organized, and Hard worker
• Can travel wherever the work needs.
• Self-organized,time management
• Excellent Communication skills and a focus on clients’ needs






Languages skills:

• Arabic : Mother tongue
• English : Excellent
• French : Fair


Hobbies:

• Football
• Computer
• Swimming
• Internet