IT-Consultant Support Service Computer Maintenance

Working with IT onboard an oilrig.

Experience
Bodell Data AB
Solidpark in Skellefteå AB
1-st line support, Gateway
This is where I work today. It is a very independent job dealing with small to medium
and large customers. I cover all within IT, product sales, support, investments and new
developments. Mostly Microsoft based such as Exchange server, Server 2003 and
setting up Active Directory and Backup etc. But it can also be as simple as helping them
with their new mobile phone to advanced issues concerning the network safety.
I worked in a varied environment as a consultant based at about ten different customers.
Taking care of operations, maintenance and development. I was technical responsible
for two of my customers, which meant that I had total control of the whole network and
all the servers. I developed a lot during my years at Solidpark and really enjoyed my
time there.
I worked with customer support over the phone and e-mail. The support tasks varied a
lot, mostly concerning hardware problems and technical issues with the software. I
worked with all kinds of operating systems on stationery, portables and servers. In many
cases you had to be a bit of a psychologist to handle the customer and finding out what
their problems was. It could also be taking care of complaints on support or other
issues.
TZZ Topaz Cruise ship
Teacher in Studieförbundet Vuxenskolan
Networkadministrator in Ms- environment, Swit WM-Data
Various responsibilities; it could be everything from taking care of service, cleaning and
helping passengers to supervising fellow workers. Fine tuned my English during my
time onboard and speaks fluently today. We were more than 72 nationalities, so I know
that I do not have any issues with any kind of people on this planet.
I taught common computer knowledge for unemployed, physical and mentally
handicapped and seniors. It was very stimulating and I became popular among my
students. I had no formal teaching experience, but I think it's very easy dealing with people
Attended a SwIt's course and the company in charged of the education was WM-Data
(a large IT business in Sweden). We covered the whole of Microsoft's environment at
the time such as Servers, workstations, TCP/IP and Network Essentials. I also had a
trainee period of six weeks at Ericson Mobility.

Educations
2001 - Continuous edjucations in Citrix, Windows server,
Exchange, VPN, TCP/IP, Routers, switches,
Projectmanagement and leadership
1999 Network administrator Microsoft- environment, Kalmar
1996 - 1997 Municipal adult education Mönsteråsgymnasiet
1992 - 1993 Military service F17 Air Force, Kallinge, Ronneby

Computer knowledge
Windows Server > 2003 Advanced
MS Exchange Advanced
MS Internet Explorer Advanced
MS Windows 2000, 2003 Vista Advanced
Routers, switches, firewalls Very good
Printers, customers applications etc. Very good
Mac-OS, MS-DOS Very good
MS Office products Very good
Backup Exec Very good
VM-Ware Very good
TCP/IP Very good
Citrix Very good
Novell Good
VPN Good