Combining global B2B experience and key account management with EU legislation studies (focus on energy).

Seeking a position where 6 years of operations, management and sales experience will contribute. An energetic team player, able to utilise change management skills for best results.

STEEL24-7 (IT – Steel Industry) Brussels, Belgium
Partner Relation Manager – Key Account Management

Held a key role that combined both project management and account management skills:
• Proven record of creating and maintaining lasting client relationships which allowed to Successfully deploy web based and integrated B2B solutions across a broad range of European customers
• Worked 'embedded' in the clients team to achieve common goals as well as managed customer expectations. New software has been deployed according to tight deadlines, the client’s needs and budget
• Responsible for organising the STEEL24-7 activities for key customers who in turn deployed STEEL24-7 solutions throughout their own customer base. This resulted in increased usage of STEEL24-7 software, delivering measurable benefits for sellers and buyers (such as improved communication, reduced errors and cutting costs)
• Trained highly demanding customers across Europe and organized all off-site trainings

Cerner Deutschland (IT – Healthcare) Waterloo, Belgium & Idstein, Germany
Operations Analyst and Manager
• Project and quality control process management
• Statistical development and reporting
• Restructured the service department in Germany by:
o Establishing group-wide service standards and processes
o Delivering training to service associates, coordinators and managers in the use of the support software Siebel Systems
o Streamlining the purchase, transport and repair order process by creating a paperless environment and delivering subsequent staff training
o Preparing statistics on behalf of senior managers to enable the interpretation of the current situation and effective planning for the future in terms of resources, software and call distribution
o Identifying potential problems, measuring the performance of Service Associates and highlighting specific hot client issues
• Facilitated the establishment of an international Help Desk in Waterloo

University of Kent at Brussels Brussels, Belgium
Master of Arts – European Public Policy
• Thesis: EU’s Internatinoal Environmental Leadership: From Laggard to Leader
• Coursework and essays included:
o Environmental Law and Diplomacy:
- Simulation Negotiation of the Copenhagen Protocol;
o European Public Policy: The European Emissions Trading Scheme
o European Foreign and Security Policy: The Need for a Coherent Long-Term Strategy for Europe’s Energy Security
o Constitutional Law of the European Union
o Public Policy and Democratic Governance: EU Climate Change Policy
o EU in the World: The EU-Russia Strategic Partnership

Anglia Ruskin University Cambridge, England
Bachelor of Arts with Honours – International Management
• Coursework included, inter alia: Strategic Management, Economic and Business Forecasting, Multi-Media & Business Environment

Nationality: German
Languages: Native German and Polish, fluent English, good French and Dutch
IT Skills: Proficient in MS-Office, MS-Project, WebEx, Visio, Siebel CRM & Analytics

I believe that attention to detail sometimes gets lost along the way in today's fast-paced world, all the more rises its significance with ever more demanding customers. This characteristic has therefore not only the potential to distinguish me from some other candidates but also to make a difference with the customers of the company I will work for because in the end it's all about the customer.